Full Time Customer Care Supervisor

Overview

Leon’s is currently looking for a self-motivated Full-Time Customer Care Supervisor to ensure that customers receive excellent after-sales service, to oversee vendor relations, to ensure that all open files are maintained, that reports are run, and appropriate actions are taken and to ensure that associates adhere to company policies.

About Us:

Leon’s Furniture Ltd. is a family-owned, publicly traded company that has been a part of Canadian homes, and families for more than a century. We are committed to providing our dedicated associates with secure jobs, and a safe and satisfying work environment, and will strive to support their ongoing pursuit of personal development and career advancement.

Many of our most successful associates joined Leon’s in entry level positions and with hard work, determination and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, Leon’s can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today!

Responsibilities:

• Maintain excellence in customer service by supervising daily customer service operations and reviewing staff performance.
• Recruit, hire, train, and develop staff through coaching, goal setting, and performance appraisals.
• Assign duties, assist with scheduling, and ensure established service procedures are followed.
• Handle escalated customer service issues and offer timely solutions.
• Coordinate customer service activities with other departments to support smooth workflow and customer satisfaction.
• Ensure a high level of data entry accuracy and review service records with minimal errors.
• Prepare or review service reports, records, and other documentation as required.
• Understand, implement, and ensure compliance with all Leon’s policies, procedures.
• Perform other duties as assigned.

Requirements:

• Positive Attitude
• Team building skills
• Willingness to learn
• Ability to communicate clearly, both written and orally
• Strong problem solving and analytical skills
• Ability to interact professionally with our customers

We offer:

• Comprehensive Employee Benefit Package after 3 months
• Profit Sharing
• Employee Discounts & Partner Discount Programs
• The chance to be part of a financially stable, well-respected, truly Canadian company with opportunities for growth from coast to coast
• Continuous, quality education and training on our products and sales techniques

Additional Information:

• We welcome applicants from all backgrounds and experiences. Accommodation is available on request for candidates taking part in all aspects of the recruitment process. Candidates with accommodation needs, please specify them with your application in the “Do you want to tell us anything else about yourself?” section.

How to Apply:

If you’re ready to bring your expertise and leadership to Leon’s, we’d love to hear from you.

Please email your application, including your CV and a short statement on why you would be a great fit for LFL.