Industry/Sector
Not Applicable
Specialism
Customer
Management Level
Senior Associate
Job Description & Summary
The Opportunity
Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.
As a Full Stack Developer-Senior Associate, you will play a pivotal role in consulting services for a variety of business applications, helping clients optimize operational efficiency. You will analyze client needs, implement software solutions, and provide training and support for seamless integration and utilization of business applications, enabling clients to achieve their strategic objectives. As a Senior Associate, you will leverage your skills to build meaningful client connections, anticipate needs, and navigate complex situations. You will guide and mentor others, maintaining professional and technical standards while developing a deeper understanding of the business context.
In this role at PwC Acceleration Center India, you will be part of our Technology Consulting practice, where you will provide consulting services for a wide range of business applications. You will utilize your broad understanding of various software solutions to assist clients in optimizing operational efficiency through analysis, implementation, training, and support. This position offers the opportunity to grow your personal brand and deepen your technical skills while contributing to the firm's overall business strategies. You will be exposed to clients, developing an understanding of how to build meaningful relationships and deliver quality solutions.
Responsibilities
Design, develop, and maintain full stack applications (front-end UI + back-end services/APIs) supporting CCaaS platforms.
- Exposure to IVR call flows, ACD routing logic, and omnichannel (voice, chat, email, social) journeys on the chosen CCaaS platform.
- Analyze system performance and proactively optimize CCaaS platforms and integrations for scalability and reliability
- Integrate CCaaS platforms with CRM (Salesforce, Zendesk, ServiceNow), quality monitoring, WFM/WFO, and reporting/analytics systems via REST APIs, webhooks, and event streams.
- Deploy and configure application workloads on AWS services such as EC2, S3, RDS, Lambda, and IAM under senior guidance.
- Monitor application health using CloudWatch and raise issues to seniors when thresholds are breached.
- Develop and maintain backend services and REST APIs using Python and/or Go.
- Build responsive UI components and features using Angular as per design specifications.
- Design and query Dynamo DB collections; write efficient CRUD operations and basic aggregation pipelines.
- Participate in code reviews and address review comments in a timely manner.
- Write and execute unit, integration, and test cases for features you build.
- Participate in sprint-level QA activities including regression testing before releases.
- Write clean, tested, well-documented code following secure coding
- Troubleshoot production issues including call quality, latency, routing failures, and integration errors.
- Collaborate with product managers, solution architects, QA, and client stakeholders to deliver features on schedule.
- Implement serverless functions and integration logic supporting real-time data lookups and transaction handling within call and chat flows
- Configure and support digital channels including chat, email, messaging, and social, ensuring consistent omni-channel experiences
- Participate in architectural discussions, solution design reviews, and best practice implementations
- Manage defects through triage, root cause analysis, and resolution within agreed quality standards
What You Must Have
- At least a Bachelor's degree in one of the following fields of study: Accounting, Computer and Information Science, Finance, Information CyberSecurity, Information Technology, Management Information Systems
- At least 4 years of experience
- Oral and written proficiency in English required
What Sets You Apart
Frontend: HTML5, CSS3, JavaScript (ES6+), TypeScript, React (or Angular/Vue)
- Backend: Node.js, Java, Python, or similar server-side language
- Cloud: AWS (Lambda, API Gateway, DynamoDB, IAM, CloudWatch); Bedrock exposure a plus
- API design/integration: REST, JSON, GraphQL, WebSocket’s
- Proficiency in software development using Java, JavaScript, Python, or similar programming languages
- Strong experience in REST API integration, authentication mechanisms, and cloud-based services
- Strong exposure in CCaaS platforms such as Amazon Connect, Genesys Cloud, NICE CXone, or Five9
- Solid grounding in solution design and defect management practices
- Platforms & Technologies:
- Platforms: AWS, Azure, Google
- Languages & data: Python, SQL, Power BI, Databricks
- Databases: DynamoDB, PostgreSQL/MySQL, Redis
- Monitoring/Observability: CloudWatch, Splunk, Datadog
- Cloud & serverless: AWS (Connect, Lambda, Lex, AWS AI Agents), Azure
- Convo AI: Amazon Lex, Google CCP, OpenAI, Kore.ai, Google Dialog flow CX and CCaaS platform exposure
- Methodologies & Tools:
- Experience working in SAFE Agile / Agile / Scrum development environments
- Familiarity with CI/CD pipelines and cloud-native development practices is a plus
- Embracing change and innovation in business transformation initiatives
Travel Requirements
Not Specified
Job Posting End Date