FT - Property Manager Assistant (Toronto)

Rate of Pay: $27.85 – 30.43 (Starting salary will be determined by factors such as relevant experience, qualifications, internal equity, and market conditions.)

Reason for Posting: This posting is for an existing vacancy.

Who We Are

At Good Shepherd, we are committed to providing hope and enhancing dignity and self-determination for individuals and families. To learn more about Good Shepherd, visit our website at

This opportunity is with our Good Shepherd Non-Profit Homes – Toronto.

How You Will Make an Impact

This role will provide service in a dignified and respectful manner that reflects the charism of Good Shepherd Non-Profit Homes, and which integrate anti-oppression/anti-racism frameworks. This role will also provide fair and equitable services and supports to all clients in a manner that reflects their rights to privacy and dignity. The successful candidate will have a demonstrated commitment to the mission values of hospitality, responsibility, availability, adaptability, quality and dignity.

This position will report to the Property Manager. The Property Manager Assistant enhances the dignity and quality of life of our clients, visitors and staff by providing support to the Property Manager to aid in the coordination of the routines of the Property Management team, Good Shepherd Non-Profit Homes Toronto.

• Respond to tenant inquiries by phone and in person as required
• Coordinate unit inspections and coordinate repairs and maintenance with Landlords and maintenance staff including issuing workorders
• Set up and maintain housing and organizational files
• Act as liaison and provide communication with service contractors
• Cover the essential duties of the rental clerk during any absences
• Provide daily problem solving and support the Director as well as Property and Maintenance Managers on tenant related issues
• Co-ordinate all Bed Bug related activities including, scheduling treatment, issuing notices, follow up and monthly tracking reports
• Prepare and submit forms to the LTB as directed by Managers
• Assist with unit inspections, unit turnovers, maintain keys and fobs logs
• Prepare lease signing packages and conduct Lease signings when required by PM
• Assist with processing service requests and closing out workorders
• Assist with maintaining expenditure within budget, provide Home Depot and gas card reconciliation
• Observe all health and safety rules and work in compliance with the provisions of the occupational Health and Safety Act and its regulations.

What You'll Bring to Our Team

• Post-secondary education in administration services
• Experience in the non-profit housing sector is preferred
• Possess a thorough knowledge of issues such as homelessness, poverty, mental illness, and substance use
• Experience with RGI calculation and Social Housing Reform Act is preferred
• Knowledge of the Residential Tenancies Act and the Landlord & Tenant Board process.
• Excellent computer skills, with experience in Excel, Word and Database Management.
• Superior verbal and written communication, interpersonal and organizational skills
• Outgoing and adaptable in working in a fast paced and changing environment.
• CPR/First Aid certification and WHMIS training or willingness to acquire.
• Fluency in a 2nd language is considered an asset
• Registration in Institute of Housing Management Program or willingness to do so
• Ability to work from an integrated anti-racism/anti-oppression framework

What We Offer

• Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
• Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
• Staff recognition programs along with access to self-care supports and EMPLOYEE /
• FAMILY ASSISTANCE PROGRAM (EAP)
• POSITIVE and ENCOURAGING atmosphere
• Make a difference and provide HOPE
• Extended Health Benefits

Join our team and be part of a group that values hard work, dedication, and the importance of maintaining a positive environment for everyone.

Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.

Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations, please contact Human Resources at 905-528-5877.