Front Office Supervisor

Company description

Mövenpick Hotel & Resort Al Bida’a Kuwait is situated on a stunning beach with white sand merging into azure waters. Located just 15 minutes from Kuwait International Airport and ten minutes from Kuwait’s well-known shopping district in Salmiya, our 5 star hotel has a location that suits both business and leisure travellers alike. Shopping destinations, restaurants and a cinema complex are also located nearby for those who would like to discover the city.

Job description

Front office supervisor

First impressions are everything! As a Front Office Supervisor, you will ensure guests have a memorable experience from arrival through departure by delivering exceptional service and maintaining operational excellence.

What you will be doing:

• Greet guests, manage check-ins, respond to requests, and settle accounts while providing friendly and engaging service.
• Supervise day-to-day front office operations, ensuring service standards are consistently met and maintained.
• Address guest concerns promptly, track issues, and notify appropriate departments to resolve problems efficiently.
• Assist the Front Office Manager with staffing records, scheduling, and staff training initiatives.

Qualifications

Your experience and skills include:

• Service-focused personality with a genuine commitment to hospitality; proven customer service experience is required.
• Proficiency with Opera property management system or related hotel management software.
• Fluency in English and Arabic; additional languages are a plus.
• Demonstrated supervisory or team leadership experience in a hospitality or customer-facing environment.
• Strong problem-solving and conflict resolution skills with the ability to handle guest concerns professionally and efficiently.
• Excellent organizational and multitasking abilities to manage multiple front office operations simultaneously.
• Outstanding verbal and written communication skills in English and Arabic for effective guest and staff interaction.
• Knowledge of hospitality industry standards, guest service protocols, and front office best practices.

Additional information

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
• All Heartist Program with exclusive discount card dedicated to Accor employees offering discounted rates for hotel stays, dining, travel, shopping and lot more!
• Career opportunities across a network of international brands in more than 5100 hotels across 110 countries.

Our commitment to diversity & inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS