Front Office Manager

RESPONSIBILITIES:

• Directly supervise all front office personnel and ensure proper completion of all front office duties.
• Direct and coordinate the activities of the front desk, reservations, guest services, laundry, breakfast, and telephone areas.
• Ensure the proper appearance of the lobby and all public areas, including the complimentary breakfast area.
• Act as the Manager on Duty (MOD) when the General Manager is not available.

PRIMARY FUNCTIONS:

• Revenue:
• Financial: Aggressively pursue the hotel’s revenue goals and effectively utilize yield management and revenue maximization tools. Constantly seek new ways to increase room revenue and occupancy.
• Rates:
• Aggressively and effectively manage and continuously update rates on the web and all other distribution channels.
• Guest Acquisition:
• Work closely with the sales team and capitalize on all revenue opportunities.
• Profit:
• Effectively control and manage all front office and breakfast area operational expenses including labor, overtime, supplies etc., and seek and implement cost saving strategies.
• Quality:
• Guest Service: Ensure that the hotel meets/exceeds Athena Hospitality Management and Brand standards for guest satisfaction.
• Leadership:
• Leading: Motivate, coach and train Front office team Associates, set goals and hold team Associates accountable, and provide feedback, rewards, and recognition.
• Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Athena Standard Operating Procedures.