Front Office Manager

Company description

We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Enniscore lifestyle and possibilities. By joining us, every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.

Rixos Bab Al Bahr is a luxury hotel chain providing traditional Turkish hospitality in an excellent manner. Changing the concept of real luxury by giving a new meaning to the all-inclusive holiday concept through providing a unique experience.

Salaries and benefits

• Competitive salary
• Duty meals provided: breakfast/lunch/dinner/midnight meal plus coffee breaks
• Vacation tickets and benefits provided by the hotel
• Medical insurance provided

Job description

Ensures prompt, courteous, and accurate service to all guests to maximize customer satisfaction.

Responsible for the organization of work within the department including assignments, time schedules, and vacations to ensure optimum utilization of manpower. Participates in the development, implementation, and review of the policies, procedures, practices, and standards.

Optimizes the efficient usage of room inventory by monitoring, controlling, and providing feedback to support the departments.

Recommends changes in methods, equipment, or employees to improve departmental standards and productivity.

The front office manager monitors key performance indicators for the department and takes corrective action, liaising with the director of rooms.

Ensures adherence to company and hotel policies by all departmental employees.

Ensures norms, procedures, and systems for safety and security of guest belongings (e.g., lockers, left luggage, etc.) are efficiently followed and monitored to ensure maximum comfort levels.

Monitors billing procedures to ensure accurate payment, thereby maximizing organizational profitability.

Ensures adherence to all statutory requirements by the front office.

Ensures all front office documents and records are maintained as per operational and organizational requirements.

Ensures all front office areas are neatly maintained at all times according to norms, hygiene, efficiency, cleanliness, and safety standards.

Responsible for the efficient handling of all room reservations and their processing thereafter.

Conducts briefing sessions regularly.

Familiarity with all front desk and cashiering functions.

Responsibility towards guest ledger, long-stay guests, and paymasters.

Greets and welcomes VIP guests upon their arrival and escorts them to their rooms.

Identifies training needs, plans activities, and oversees their implementation for all front office sections.

Assists in the preparation of the annual budget and manning guide and manages within budgetary guidelines.

Qualifications

Degree in vocational hospitality, 5–7 years experience in 4-5 star hotel.