Front End Supervisor

FRONT END SUPERVISOR JOB DESCRIPTION

To assist the Front-End Manager providing friendly, fast, accurate customer service, accurate cash handling, a clean store, store security, day to day communications and trainings, while upholding Personnel Policies.

Reports to Front End Manager. Supervises Cashiers, Maintenance, Security Guard on scheduled shifts.

Pay Level III

Responsibilities:

1.) CUSTOMER SERVICE

- Treat people fairly, consistently, and with respect so that they are given a reason to return.

- Ensure efficient, informative and friendly service according to established customer service vision and standards.

- Ensure flow of customers through register by having the appropriate number of lanes open as service demands.

- Provide product information and educational materials to customers.

- Exceed customer expectations when resolving customer complaints

- Ensure that the music creates a pleasant experience for customers while changing every few hours.

- Maintain a fully stocked, organized customer service desk.

- Handle returns and pass on pertinent information to Department Managers regarding questionable products.

2.) CASHIER DEPARTMENT

- Supervises cashier department on day-to-day basis. Ensure fast, accurate, friendly checkout of all customers.

- Arrange to fill in holes in cashier schedule due to emergency and sick calls.

- Troubleshoot and fix register breakdowns as needed.

- Provide refresher trainings, ongoing membership training and procedural updates to cashiers.

- Ensure adequate levels of front-end supplies (register tape, pens, canvas bags, sacks, ect.) at the registers.

- Help Front End Manager ensure cashiers are aware of all changes in store policies and procedures affecting cashiering.

- Ensure security of all cash through registers.

- Assist with cash count duties as applicable (drops, deposit, counting registers, coin drawers, armored service).

- Coordinate tasks and projects for cashiers when there are no customers to check out.

3.) MAINTENANCE

- Maintains standards for cleanliness and organization of register area and common areas including customer and employee bathrooms, maintenance area, floors, break room and offices.

- Set and assign cleaning / maintenance projects for the day

- Maintain a clean outside property including parking lot, patio and sidewalks

- Organize, retrieve and clean carts. Maintain a clean vestibule and hand baskets.

- Clean up spill as needed throughout the store.

- Operate the floor machine as necessary.

4.) PERSONNEL MANAGEMENT

- Responsible for the behaviors, safety, and security of all supervised staff.

- Record tardiness and sick calls or any misconduct. Counsel according to established procedures. Recommend disciplinary actions to Front End Manager as requested.

- Participate in hiring and performance evaluations of cashiers as requested.

- Use motivation and encouragement in supervising staff. Continue to learn and develop management skills.

- Manage staff using Employee Handbook and Personnel Policies.

5.) OTHER DUITIES

- Trained in opening and closing of store.

- Trained in all security procedures.

- Answer and route phone calls, take and route messages as needed.

- Perform other tasks assigned or delegated by Front End Manager and Store Manager.

Qualifications:

- Experienced serving the public

- Maintain high energy for up to eight hours

- Ability to work standing for up to 40 hours per week

- Ability to handle multiple demands and to prioritize tasks

- Ability to lift 40lbs, manual dexterity, counting skills, climb stairs

- Calm ness under pressure

- Sets a perfect example

- Knowledgeable of products and store layout

- Attentions to detail, accuracy

- Regular, predictable attendance

- Desire to work within the established rules

- Fantastic teamwork and supports fellow managers

- Ability to project an outgoing, friendly personality

- Recognizes and knows the name of each produce item, bulk products, and bulk herbs

- Communication skills: good listening and clear instructions

- Willing and available to work weekends, mornings, and evenings

- Demonstrated ability to follow through on commitments.

- Willingness and ability to be flexible and adapt to changing conditions and job requirements quicky