Front End Manager (62573)
HOMELAND STORES · Homeland Store 515 - Bartlesville, OK 74006 ·
- Category
- Frontend
A grocery-store front-end manager at Homeland in Bartlesville, OK: supervises and schedules cashiers and front-end staff, greets customers and resolves complaints, approves refunds, voids and checks, and keeps checkout lanes running smoothly using POS equipment like registers, scanners and scales. Reports directly to the Store Manager.
Homeland is looking for passionate individuals who are ready to be an Employee Owner and deliver incredible customer service. Do you have a passion for food, love providing top-level customer service, and enjoy working in a fast-paced environment? Apply here today!
Oklahomans Feeding Oklahomans.
Front-End Manager
Primary responsibilities
- To greet/supervise the greeting of customers, respond to customer questions/requests/complaints and explaining of store policies in a courteous manner
- To initiate and/or make recommendations regarding the hiring, discipline, promotion, and evaluation of all front-end personnel. To orient/train all new front-end associates and retrain when necessary.
- To develop with approval of the store manager a weekly labor schedule for all front-end employees.
- To assure the safety of self, customers, and co-workers by understanding and practicing store safety rules and notifying a supervisor of any potential hazard immediately
- To bag customer purchases quickly and correctly
- To understand the operation, safety requirements and restraints of an electronic cash register, scanner, scale, and intercom system.
- To monitor front-end service and call for additional front-end help and/or open express lanes when necessary.
- To get change for cashiers and to approve checks, as well as refunds and voids.
- To supervise/perform checkout and proper bagging of customer purchases, including movement of bagged purchases from store to customer car.
- To supervise/perform the return of "go backs" to their location in the case/shelf, refill of bag-stand areas, collection of carts from parking lot
- To ensure that store opening and closing accounting procedures are followed
- To ensure that front-end personnel are aware of new produce items, policies, procedures, rules, etc.
- To prevent loss of money and merchandise by ensuring that cashiers remove items from the bottom of the cart, handle products carefully and complete price-checks on not-on-file items. To correctly identify produce, accurately count money, and use store procedures for the acceptance of coupons, EBT, credit/debit cards, charge sales and checks.
- Make judgments concerning employee scheduling, order of product/supplies, hiring/supervision of employees, merchandising plans, operational policies and procedures and the sales/promotion of merchandise.
- Good interpersonal communications; models teamwork and STAR Customer Service
SUPERVISION RECEIVED: Front-End Managers report directly to Store Manager