(French & English C1) Customer Success Manager (remote)

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Success Manager today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Manage and grow relationships with key client stakeholders at the company’s small clients;
• Organize and conduct Operational Reviews with clients on a monthly to quarterly basis;
• Identify opportunities for improvement to drive optimal use and adoption of the platform;
• Monitor client activity and operations, flag potential risks, and proactively address issues;
• Define high-level strategies and target models with clients to ensure long-term adoption and satisfaction;
• Analyze platform and client KPIs to support data-driven decision-making;
• Act as a functional and strategic advisor, providing guidance to help clients achieve their business objectives;
• Proactively resolve client issues and ensure timely follow-up;
• Work closely with Product teams to share market requirements and contribute to product evolution;
• Partner with the global Customer Success team to identify and share best practices and continuously improve the customer success organization.

What you need to succeed in this role:

• Excellent French and English skills (C1 for both spoken and written);
• Experience in Customer Success, Client Relationship Management, or Consulting, ideally in a B2B SaaS environment;
• Strong customer relationship and communication skills with a customer-first mindset;
• Experience managing projects and conducting Quarterly Business Reviews (QBRs);
• Strong analytical skills, including data analysis, reporting, and KPIs/metrics;
• Excellent problem-solving skills with a proactive, “get things done” attitude;
• Ability to work effectively in a fast-paced, international startup/scaleup environment;
• Demonstrate strong organizational skills, attention to detail, resourcefulness, and adaptability;
• Be comfortable joining customer video calls with camera enabled;
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

• Additional language skills, especially Spanish or Italian;
• Previous experience working with small-sized B2B SaaS customers;
• Experience with SaaS adoption, customer value realization, and driving product engagement;
• Experience advising customers on business processes and identifying opportunities for improvement;
• Experience working in an international, multicultural environment.

Benefits and Perks:

• Fixed schedule: Monday-Friday, 9 AM — 6 PM (UTC);
• Inclusive international environment;
• Compensation in USD;
• Good bonuses for referring friends
• Paid intensive training and probation;
• Work-life balance;
• Responsive management interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Success Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

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We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

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