French Customer Service, pharmaceutical company - Budapest (hybrid)

Reference: COBU

Start your journey in Budapest, the capital city of Hungary, where you can visit the stunning Hungarian Parliament Building, the historic Buda Castle, and the Chain Bridge. Take a stroll along the Danube River and soak in the beauty of the city’s architecture.

We Offer

• Hybrid work model: Work from office in Budapest surrounded by an international team, and from home in Budapest
• Paid training at the office, and after this you will have a hybrid workmodel
• Enhance your communication and customer support skill
• Development opportunities (team leader, OPS, manager)
• Culture/sport event - invoice reimbursement
• Office massage
• Employee Assistance Program
• Office parking space

About the company

Our client is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.

The job

You will work as a customer support for French customers of a pharmaceutical company, who offer medicine and vaccine production and development. Your daily work will include tasks like these:

• Resolving IT issues of our clients
• Act as first point of contact for the customer (Level 1 IT support)
• Handle end user call and web queries.
• Act as the first point of contact for the costumer. Precise administration.
• Act as primary contact between customer and resolving group.
• Deliver high quality, fast and efficient service, always ready to assist customers with their immediate needs.
• Costumer focus in a friendly and professional manner
• Keep the user informed, own and follow up ongoing cases.

Your qualifications

💭 You speak and write French at a native level and you are fluent in English (B2).

🎓 Experience in customer support - experience gained on an IT Help Desk is an advantage but not a must.

💻 You have a basic understanding and level of computer handling skills. Excellent multitasking skills.

💪🏻 Excellent problem solving skills with good interpersonal relationship building skills.

🥇 Ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely

If you have any questions about the position, please feel free to send an email to [email protected]. They are currently seeking a new employee to assist with answering incoming calls.