Freight Operations Management (East / 3PL) [EL]

• Monitor compliance with national and international quality standards and regulatory requirements.
• Participate in quality-related activities, including audits, qualification programmes, and claims management.
• Represent operations in engagements with both internal and external stakeholders.
• Manage stakeholder expectations and ensure projects are completed within agreed timelines.
• Develop, review, and maintain Standard Operating Procedures (SOPs) and process flowcharts at a regional level.
• Conduct internal and external training for operational staff, including training on new customer requirements.
• Coordinate with the IT team on system enhancements, integrations, and project testing.
• Provide support for daily operational issues and continuous improvement initiatives in collaboration with the Operations Manager.
• Align operational processes with internal teams and external partners to ensure consistency and efficiency.
• Prepare and support daily, weekly, monthly, and KPI reports for customers.
• Respond promptly to customer requests and act as a central point of communication between internal teams and external clients (Control Tower function).
• Maintain strong customer relationships and support ad-hoc quotations when required.
• Travel overseas as required.
• Perform other ad-hoc duties as assigned by Management.

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