Forward Deployed Engineer (Sales / Customer Service)

The future of Sales and Customer Service will not be built by simply digitizing today's processes - it will be shaped by people who rethink how work gets done.

As our Forward Deployed AI Solution Engineer, you'll work closely with Sales and Customer Service teams to identify high-impact opportunities and turn AI, automation, and digital technologies into practical solutions that improve how we work.

This role is for a curious problem-solver who enjoys challenging the status quo, experimenting with emerging technologies, and creating measurable business value. Your impact will be seen through improved productivity, better decision-making, stronger adoption, and enhanced experiences for employees and customers.

From AI copilots and intelligent automation to digital workflows and data-driven insights, you'll help shape the future of how Sales and Customer Service teams work at Danfoss Climate Solutions.

• Serve as the AI and Digital Transformation lead for your commercial domain (Sales or Customer Service), driving adoption of innovative technologies and new ways of working.
• Identify and deliver opportunities that reduce manual effort, simplify processes, increase productivity, and create better experiences for employees and customers.
• Inspire stakeholders by demonstrating what is possible with AI, helping teams move from experimentation to business value.
• Evaluate business impact by measuring adoption, efficiency gains, and user feedback, ensuring solutions deliver real value.
• Capture best practices and reusable solution patterns that help accelerate AI adoption across commercial functions.

• Someone to constantly challenge "the way we've always done it" and help unlock entirely new ways of working through AI, automation, and data-driven decision making.
• At least 3 years of experience in sales or customer excellence, project management, solution engineering, technical consulting, digital transformation, automation, AI enablement, or a similar hands-on role.
• Experience working closely with business stakeholders and translating business problems into practical digital or AI-enabled solutions.
• Strong understanding of commercial processes such as sales operations, customer support, pricing, quotations, CRM, or product data management.
• An advantage if experience with modern digital technologies such as APIs, automation platforms, AI solutions, low-code tools, SQL, Python, or similar technologies.
• Strong analytical thinking, excellent English communication skills, and the ability to collaborate effectively across business and engineering teams.