Forward Deployed Engineer - Migration

🎭 Role & Team

As a Forward Deployed Engineer - Migration (FDE), you'll work closely with customers and internal teams to plan and execute data migrations onto the gaiia platform — from initial discovery through to validated data in production. You combine customer-facing solutioning with hands-on technical execution, owning the migration end-to-end.

💻 What You're Going to Do

Migration Discovery & Solutioning:

• Conduct discovery sessions to understand customers' legacy environments — source systems, data models, and OSS/BSS layers.
• Assess and design the migration approach, documenting scope, data mappings, constraints, and cutover strategy.
• Help customers and internal stakeholders understand trade-offs and priorities — what's in scope, how far back to migrate history, and how data will be reconciled.

Technical Execution:

• Explore unfamiliar source systems and extract data via SQL, APIs, manual exports, and backups.
• Transform data into gaiia's standard format using declarative mapping files, then load, validate against target schemas, reconcile, and import.
• Plan and run cutover: delta migrations, downtime considerations, and rollback — monitoring production data and resolving discrepancies after go-live.

Delivery Leadership:

• Own the migration relationship end-to-end — discovery, solutioning, execution, and post-cutover stabilization.
• Build repeatable processes and reusable assets — templates, mapping rules, playbooks — to make future migrations faster.
• Act as a subject matter expert for internal teams needing context on customer data and migration considerations.
• Partner with Product and Engineering to influence the migration tooling roadmap, and contribute engineering improvements yourself.

🎖️ Must-haves

• Experience (4-6+ years) spanning both customer-facing implementation/solutioning AND hands-on data or software engineering.
• Strong SQL and TypeScript/JavaScript (Node) — fluent querying, reshaping, and debugging data in unfamiliar source schemas.
• Strong command of ETL fundamentals — you treat extract → transform → load as a deliberate methodology: staging, repeatable/idempotent loads, full vs. incremental loads, and validation and reconciliation at each stage.
• Track record owning technical projects with external stakeholders — managing scope, timelines, and expectations.
• Experience with messy, poorly documented legacy systems and a bias toward action under ambiguity.
• Familiarity with OSS/BSS, telecom, or billing/CRM data models (e.g. subscribers, services, billing accounts) — or the ability to ramp on unfamiliar domain models quickly.
• Excellent communicator across technical and non-technical audiences, including clients.
• Comfortable being the decision-maker on technical and customer trade-offs.
• Bachelor's degree in a relevant field (e.g., Computer Science, Information Systems), or equivalent practical experience.
• Ability to travel occasionally in the US to support customers during key engagements and go-lives.

💰Salary

At gaiia, we have a transparent salary philosophy and a robust evaluation and compensation framework. It translates to a fair and impartial model where salaries are published internally, healthy discussions about compensation and performance can exist, and taboos are removed.

🔆 Benefits

• Flexible 25-days of vacation.
• Stock Options Plan.
• Group Insurance.
• Telemedicine.
• Life Spending Account.
• GRSP.
• Flexible working hours & all-remote work.

We are an equal-opportunity employer committed to inclusivity and diversity. Our workplace is fully remote and boasts accessible technologies, ensuring all team members can thrive. Should you require accommodations due to a disability during the application process, please contact us at 581-996-9639 or [email protected] as per the Accessible Canada Act and human rights legislation. We're here to support you every step of the way. #LI-DNI