Forward Deployed Engineer
hireVouch · Redwood City, California ·
- Category
- Solutions engineering
- Experience
- 2+ years
The Forward Deployed Engineer will implement voice AI solutions for enterprise clients by building full-stack integrations and managing the end-to-end delivery of projects. The role requires bridging technical and non-technical stakeholders while utilizing Python, JavaScript, and LLM-based technologies.
ABOUT THE ROLE
As a Senior Forward Deployed Engineer, you’ll deliver our voice AI solutions to enterprise clients, embedding with their teams to build production-ready systems. You’ll bridge technical and non-technical stakeholders with exceptional communication, driving adoption and shaping our platform through customer insights.
KEY RESPONSIBILITIES
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Lead end-to-end delivery of projects using Retell's voice agent platform - from prototyping to production, communicating progress and risks clearly.
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Become go-to experts on building voice AI solutions, especially LLM prompting tips & tricks.
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Build full-stack integrations (Python, JavaScript) with enterprise tools (e.g. CRMs, ERPs, scheduling tools)
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Partner with sales to engage clients to gather requirements, prototype demos, and present system designs.
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Scope projects, resolve blockers, and align teams with concise updates.
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Codify reusable patterns into tools or platform components.
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Translate field feedback into actionable product and GTM recommendations.
YOU MIGHT THRIVE IF
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Have 2+ years in customer-facing technical roles (e.g., Solutions Engineer, Technical PM, Customer Success/Support engineer, Ex-founder).
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Excel at communication & explaining complex technical concepts to non-technical audiences.
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Have delivered systems in fast-paced, ambiguous settings.
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Write production-grade code (Python, JavaScript, or similar).
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Understand LLM-powered systems and their impact on user experience.
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Proactively manage risks and maintain momentum under pressure.