Forward Deployed Engineer
HelmGuard · London, United Kingdom ·
- Employment
- Full time
- Category
- Solutions engineering
- Experience
- 2+ years
HelmGuard · London, United Kingdom ·
A seed-stage company is building agent-native risk infrastructure: risk management and trust building, delivered by AI agents, for a world increasingly run by them. Their agents sit on top of proprietary data and reassess continuously rather than at fixed checkpoints - so customers spend their time deciding and acting on what matters, not assembling evidence to get there.
Seven-figure revenue within months of launch, on multi-year contracts with leading enterprises in financial services, regulated technology, and healthcare. Founders from Palantir, Oxford, Stanford, and ETH. Backed by leading UK and US institutional investors and angels from Meta, Isomorphic Labs, Palantir, and SpaceX.
As a Forward Deployed Engineer, you own enterprise accounts end-to-end and get your hands dirty with related development. You're the first person customers call and their trusted counterpart. You sit across the table from CSOs, VPs of Risk, and heads of compliance, and you turn their messiest workflows into something that runs on the platform.
Expect roughly one to two customer meetings per week per account, plus the async work around it - driving adoption, configuring the platform, chasing requirements, helping decide what features to implement and implementing them. You'll own a dozen-plus accounts at any given time.
This is the closest thing to a founding-team role outside the founders. You'll partner directly with the CTO to help shape what the company becomes.
Own strategic accounts: adoption, expansion, renewal - the whole thing
Run weekly working sessions with senior stakeholders; drive the agenda, close the loop
Configure the platform to fit each customer's reality
Manage the async cadence: emails, follow-ups, status updates, internal escalations
Translate customer needs into prioritised product feedback that actually changes the roadmap
Hold your own in procurement, security review, and contract conversations
Ship code with Claude Code - when a customer needs a UI fix, a small feature, or a bug squashed, you do it; you don't need to be an engineer today, but you need to want to ship by month three
2-5 years of experience doing something hard and impressive
Real commercial instinct: you've sold, negotiated, or owned customer outcomes in a way you can point to
Comfort being the single point of accountability when something is on fire
Bonus: solutions architect, deployment strategist, or customer engineer background at a technical enterprise company · experience at a Series A/B enterprise startup (GRC, cyber, or legal tech in particular) · background in risk, compliance, or financial services · software development experience
King's Cross, London (Gridiron building) - in-person by default, flexibility for days that need it
Top decile London market compensation + meaningful EMI-eligible equity
Daily team lunch, specialty coffee, roof terrace, on-site showers, serious AI tooling and API budgets
Three-stage interview: behavioural phone screen, commercial-technical phone screen, paid on-site work trial - under two weeks from first conversation
Stack: TypeScript · Node.js · React · Tailwind · Express · Azure · Postgres · Terraform · GitHub Actions · Docker · Anthropic-first AI · Claude Code throughout