Forward Deployed AI Engineer
SoftwareOne · North Sydney, New South Wales, Australia ·
- Work mode
- Onsite
- Category
- AI engineering
Leads customer engagements to design, build, and deploy production-grade agentic AI systems that solve real-world business problems and integrate into customer platforms.
Are you passionate about building and deploying production-grade AI systems that solve real-world business problems?
Do you enjoy working directly with customers, turning complex challenges into scalable agentic AI solutions with measurable impact?
Ready to lead hands-on AI delivery in customer environments while shaping technical direction and driving innovation at scale?
As our new Senior Forward Deployed AI Engineer, you will lead the delivery of production-grade agentic AI solutions for customers across Australia, working hands-on from problem discovery through deployment and iteration. In this customer-facing role, you will design, build, and deploy scalable AI systems in real-world environments, helping organisations solve complex business challenges and achieve measurable outcomes through innovative AI solutions.
Key Responsibilities
- Lead customer engagements from problem discovery to deployed AI solutions, acting as the senior technical counterpart
- Translate complex business challenges into pragmatic, agentic AI systems (e.g. tool-using, multi-step AI workflows interacting with external systems) operating over text, speech, and/or video data, depending on customer use case
- Design, build, and deploy production-grade AI systems in real customer environments
- Develop and maintain high-quality production code, integrating models and agents into customer platforms (cloud or on‑premises)
- Architect, build, and operate end-to-end AI systems, including monitoring and iteration in production
- Design and operate agent-based systems, including orchestration, tool use, and interaction with external systems
- Validate and communicate both technical performance and business value to customer stakeholders
- Turn prototypes into robust, scalable solutions, balancing speed, quality, and maintainability
- Set technical direction on projects and act as a role model for engineering and AI best practices
- Mentor and support less experienced engineers, raising the overall delivery standard