Food Service Shift Captain

Food & Beverage Shift Supervisor

Washington Dulles International Airport (IAD)

Shift Options:

• Morning Shift: 3:30 AM – 1:30 PM
• Afternoon/Evening Shift: 1:30 PM – 10:00 PM

Join an Award-Winning Airport Food & Beverage Team!

For over 30 years, The Grove, Inc. has been a nationally recognized food and beverage concessions operator serving travelers across airports and train stations throughout the United States. We are currently seeking an experienced Food & Beverage Shift Supervisor to support our Area Manager and oversee daily operations at Washington Dulles International Airport.

Our brands at IAD include:

• Dunkin'
• Wendy's
• Jimmy John's
• Dos Toros

If you're an energetic leader who enjoys working in a fast-paced environment, developing teams, and delivering exceptional guest service, we'd love to hear from you.

Position Summary

The Shift Supervisor is responsible for overseeing daily operations during assigned shifts while ensuring excellent customer service, operational excellence, and compliance with company standards. This hands-on leadership role requires someone who leads by example, motivates team members, and maintains a positive, professional work environment.

Responsibilities

• Open or close assigned locations according to established operating hours
• Take full accountability for restaurant operations during your shift
• Deliver outstanding customer service while maintaining a positive, can-do attitude
• Lead, coach, and mentor team members to create a strong team environment
• Train new employees on company procedures and operational standards
• Ensure all sales are accurately processed through the POS system
• Monitor and enforce cash handling procedures
• Maintain clean, organized, and fully stocked stores
• Monitor staffing and productivity throughout the shift
• Coordinate inventory replenishment with stock personnel
• Enforce company policies and address performance concerns professionally
• Ensure proper product rotation and food safety practices
• Monitor employee attendance and compliance with clock-in/clock-out procedures
• Maintain professional working relationships with airport management and other stakeholders while ensuring compliance with airport rules and regulations

Qualifications

• Minimum 2 years of supervisory experience in the food service or restaurant industry
• Previous experience in a high-volume, fast-paced environment preferred
• Experience using POS systems
• Excellent leadership, coaching, and communication skills
• Strong organizational and problem-solving abilities
• Dependable, punctual, and professional in appearance
• Comfortable working independently with minimal supervision
• Able to prioritize multiple tasks and perform well under pressure
• Strong English verbal communication skills
• Flexible to work weekends and holidays as needed

Requirements

• Minimum 2 years of supervisory experience in the food service or restaurant industry
• Previous experience in a high-volume, fast-paced environment preferred
• Experience using POS systems
• Excellent leadership, coaching, and communication skills
• Strong organizational and problem-solving abilities
• Dependable, punctual, and professional in appearance
• Comfortable working independently with minimal supervision
• Able to prioritize multiple tasks and perform well under pressure
• Strong English verbal communication skills
• Flexible to work weekends and holidays as needed
• Must be available to work either 3:30 AM–1:30 PM or 1:30 PM–10:00 PM
• Must successfully meet all airport badging and security clearance requirements

Hiring Requirements

As a condition of employment, candidates must successfully complete an in-person FBI fingerprint-based background check required for airport security clearance.

Applicants must present valid, original, and undamaged identity and work authorization documents as required for the fingerprinting and airport badging process. Photocopies, expired documents, or damaged documents cannot be accepted.

Benefits

The Grove, Inc. offers a comprehensive benefits package, including:

• Medical, Dental & Vision Insurance
• Company-paid Life Insurance & AD&D
• Voluntary Life Insurance
• Short-Term Disability
• 401(k) Retirement Plan
• Paid Vacation
• Paid Health Days
• Company-Paid Holidays

Why Join The Grove?

At The Grove, you'll become part of a company with more than three decades of success serving millions of travelers each year. We value teamwork, integrity, professionalism, and developing leaders from within. If you're looking for an opportunity to grow your career in airport food service operations, we'd love to meet you.

Apply today and help us deliver an exceptional experience to travelers at Washington Dulles International Airport!

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off