Floating Facility Manager

JOIN OUR TEAM! We invite you to apply to the Floating Facility Manager position(s) in the Sacramento Area (North Highlands).

OVERVIEW:

The Floating Facility Manager performs the full range of Facility Manager duties on an as-needed basis at multiple Derrel's Mini Storage locations. Unlike a site-assigned Facility Manager, this position is not assigned to a single facility; instead, the Floating Facility Manager is placed at facilities as needed to cover vacancies, vacations, leaves of absence, and periods of increased business need. This position may be scheduled on a full-time or part-time basis and requires a high degree of flexibility, adaptability, and the ability to work independently with minimal supervision while quickly becoming productive at an unfamiliar location. Work schedules and assigned locations are determined by business needs and are subject to change with reasonable notice. Floating Facility Managers are eligible for placement to full-time or part-time manager positions as they become available.

CORE JOB DUTIES AND RESPONSIBILITIES:

• Assume full operational responsibility for any assigned facility, performing all duties of the Facility Manager position during each placement.
• Provide exceptional customer service in person and by telephone, including responding to inquiries, showing and leasing storage units, executing rental agreements, and processing move-ins and move-outs.
• Sell storage units, related services, and retail merchandise (locks, boxes, and packing supplies) to meet facility sales and occupancy goals.
• Collect rent and other payments; post payments accurately in the facility management system; prepare and make timely bank deposits; and reconcile daily cash.
• Manage delinquent accounts, including collection calls, notices, and lien procedures in accordance with company policy and the California Self-Service Storage Facility Act.
• Maintain accurate tenant records, files, and reports; complete required daily, weekly, and monthly paperwork and system entries.
• Conduct regular walkthroughs of the facility to ensure cleanliness, security, and proper functioning of gates, cameras, lighting, doors, and other systems; report and document maintenance or security issues.
• Perform routine cleaning and light maintenance, including sweeping vacant units, picking up trash and debris, and maintaining the office, restrooms, grounds, and overall curb appeal.
• Enforce company policies, rental agreement terms, and facility rules; resolve customer concerns and disputes professionally, with appropriate documentation and escalation.
• Travel between assigned facilities as scheduled; adapt quickly to each location's site-specific procedures, staffing, and customer base.
• Communicate regularly with the Group Manager regarding facility conditions, staffing needs, and operational issues at each assignment.
• Comply with all company policies and procedures, safety requirements, and applicable federal, state, and local laws.
• Perform other duties as assigned.