First Council Beverage Server ($10.00 hour + tips) 2 week nights-2 weekend nights (6pm-2am)

This position is responsible for walking the gaming floor, taking orders, entering orders into POS, and delivering drink orders in a prompt and professional manner. It is also responsible for maintaining all beverage stations to ensure they are stocked and cleaned. Performs all functions in accordance with applicable federal/state/local laws. As well as gaming regulation, as pursuant to the (NIGC) Minimum Internal Control Standards (MICS), State Gaming Compact and all Policy and Procedure, Tribal Internal Controls Standards (TICS), as it pertains to the gaming operations, the mission and objectives of the Otoe-Missouria Tribe and the Otoe-Missouria Development Authority. (OMDA).

The following is a list of the main duties/reasonability. However, other duties may be assigned as deemed necessary by senior management. This position is responsible for ensuring the operational viability and profitability of the Bar through the coordinated/cooperative efforts of all co-workers and the related supervisory and management staff.

CASINO OPERATIONS

Greet guest and team members eagerly upon arrival to the casino/hotel, always maintain an initiative-taking guest service approach.

Be able to assist with guest questions by being knowledgeable regarding promotions, events, specials, areas, and locations of casino.

Maintaining attendance to ensure Casino and Guest has necessary coverage to provide efficient guest service standards.

REGULATORY COMPLIANCE

Performs all duties in accordance with company team member handbook, objectives of the Otoe Missouria Tribe, internal policies, procedures, and controls, as well as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, OM TICS, the Bank Secrecy Act.

Maintains the Departmental log(s) noting any unusual occurrences, incidents, equipment failures, safety issues, disputes, etc.

ORGANIZATIONAL GROWTH/DEVELOPMENT

Judgment/Decision Making

Under the direction of department management forms opinions and makes decisions based on information and the identification of available facts. Makes decisions or draws conclusions using available data and from experience. Avoid situations that could be deemed illegal or represent a safety hazard to fellow team members or guests.

Communications

Makes effort to keep informed of company information and communications by reviewing property bulletin boards, departmental log/shift reports, departmental/company emails, signage, and company newsletter.

QUALIFICATIONS

Prior customer service in a demanding environment preferred. Must have excellent customer service/communication skills. Must maintain a neat and professional appearance and always uphold the company appearance standards. Previous Cocktailing experience preferred.

EDUCATION and/or EXPERIENCE

High school diploma or GED

At least six (6) months’ server experience in a full-service bar and/or restaurant preferred.

KNOWLEDGE, SKILLS & ABILITIES

Ensure the operational effectiveness. (Operational Effectiveness:) meaning the capability to deliver superior service and quality products in a consistent manner every hour of every day to both guests and staff

Serve as a role model to staff and management by performing duties professionally, interacting with guests, managers, staff, and community with integrity while maintaining a working environment that encourages cooperation and respect for all.

Help in maintaining a workplace that is comfortable, clean, and fun. Understanding that the safety of its staff and guests along with the security of the casino’s assets is vital.

Helps ensure the smooth delivery of products to the floor as pertains to guest service and the delivery of the guest’s wow factor. Always carrying soft drinks on your beverage tray for quick guest service.

Strives to improve the overall operation of the bar and the guest experience by quick, friendly, professional interaction with our casino guests and staff.

Interacts positively with guests daily to ensure 100% guest satisfaction as pertains to the bar and floor service.

Leads by example, follows direction, and ensures all aspects of the operation are met and delivered.

Always mindful of ways to save/generate revenue for the casino, especially pertaining to the bar/floor.

Holds him/herself accountable above all normalcies for the good of the department.

Accepts full responsibility for all failures and fixes said failures ASAP. Seeks help/advice from the bar supervisor or manager as needed.

Knows and follows all casino policies and procedures.

Attends all meetings that are required.

Follows all city, county, state, federal & tribal laws.

Understands that it takes a TEAM to accomplish our goals, vision, and objectives.

Under all circumstances, reaches towards calmness, tact, and creativity to ensure the continued confidence of the public and co-workers (Maintain Control)

Able to multi-task: able to serve multiple guests at one time.

Must be familiar with cocktail/bar mixes and being able to communicate this to guest questions.

Knows and promotes current casino events and programs and is able to asset guest with questions.

Uses the 10/5 rule: 10 feet-make eye contact and smile, 5 feet-greet and speak to the guests.

Must be able to perform basic math/cash handling without the use of electronics.

Basic knowledge of our Micros POS systems

Good people skills and knowledge of computers, basic understanding of bar equipment

Available to work required schedule which may include nights, weekends, holidays, and overtime when needed and/or required.

The ability and drive to deliver genuinely great service and to create a warm and friendly atmosphere for our guests.

Must work well as a team and maintain confidentiality and adhere to company policies & gaming regulations.

Keeps the working area clean and organized and assists in maintaining the cleanliness of the casino.

Complete all assigned duties as required and any other duties as needed and/or assigned.

EMPLOYMENT AUTHORIZATION, WORK CARDS

Must be able to provide the following cards or work authorization documents: All documents required to show the incumbent is eligible to work in the United States. Required to pass a drug test and obtain and maintain a gaming license to work in a casino from the Otoe Missouria Gaming Commission. It is the responsibility of the Team Member to always have all appropriate document(s) current and valid.

Otoe Missouria Gaming Permit

Liquor License

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of these jobs. While performing the duties of the job, the Team Member is regularly required to talk or listen. Team Member must be able to stand for extended periods of time. The Team Member is also regularly required to stand, walk, and use hands to finger, handle or feel objects, tools, or controls. The Team Member is also regularly required to reach with hands and arms, and to sit, climb or balance and stoop, bend, kneel, crouch or crawl. The Team Member may be exposed to heat and cold and all-weather conditions depending on department area. The Team Member must be able to lift at least 20 lbs. and push, pull or drag up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. The Team Member is exposed to fumes or airborne particulates, including second-hand environmental smoke. The Team Member is regularly exposed to extreme heat and cold and all-weather conditions. The noise level in the work environment is mostly moderate and occasionally loud. The Team Member may rarely be exposed to the risks associated in attempting to resolve issues with irate or difficult people. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This Company promotes a drug-free work environment.

PUBLIC RELATIONS

Important attributes of any team member of 7 CLANS CASINOS, along with the official performance of duties, are personal appearances and public relations. Each Team Member is expected to make every effort to be well informed about the institution, pleasant, courteous, and cooperative, and to act in a manner to command respect of co-workers and all other personnel. An optimistic attitude, patience, and tolerance will help each Team Member in all situations at the institution.

DISCLAMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to entry level positions. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.