Fire Alarm Project Coordinator

Essential Functions

To perform this job successfully, the Global Accounts Project Manager may be expected to perform some, or all of the duties listed.

• Provide daily and/or weekly updates to Management on Projects/Jobs.
• Works with Sales team to design large or complex projects.
• Request subcontractor quotes and issue purchase order requests.
• Request equipment quotes and issue equipment order requests or purchase orders.
• Track equipment orders and source alternates for backordered equipment.
• Works with GAID to provide technical assistance and quality control on installations.
• Establishes project scope of work with the Account Managers.
• Conduct project meeting on large or Key account installations.
• Maintain external and internal client satisfaction.
• Coordinate with Account Managers, Local Branches and GAID to perform site surveys and assist with preparation of sales paperwork (proposals, bid packages, permits, contracts, etc.)
• Provide both oral and written presentations to potential customers explaining the operation of their equipment and applicable services.
• Prepare formal correspondence in response to customer’s questions or concerns.
• Ensure that all customer correspondence is responded to or forwarded to the appropriate department within 24 hours of receipt.
• Handle escalated customer calls as needed.
• Monitors and ensures the progress and completion of assigned tasks.
• Completes and submits all required task-related activities, productivity, and other documentation in a timely manner.
• Completes other projects to manager and customer satisfaction, as assigned.

Required Competencies

• Have a strong work ethic and be detail oriented.
• Ability to read and interpret blueprint, schematics, diagrams, instructions, etc. as presented in English.
• Ability to collaborate and communicate with internal and external teams and end users in English.

Qualifications - External

Education, Experience, and Eligibility Requirements

• Associates degree from a college or university and five years related experience and/or training; or equivalent combination of education and experience.
• High degree of knowledge of standards/practices and panels commonly used in the security industry.
• Must present proof of ability to legally work in the United States.
• Minimum of High School Diploma/Vocational Training.
• Minimum of three years of applicable, hands-on experience.
• Must be able to clear a drug screening in accordance with company policy and applicable law.
• Manage Local Project Managers or Subcontractors on small, medium and large or complex projects.

• Upgrade and/or enhance supervisory skills by participating in available classes, training, and seminars continuously.

• Advanced knowledge of Video, Access Control and Intrusion systems.
• Knowledge of and proficiency in using computer and Microsoft Office applications (Word, Excel, Access, Outlook) and the Internet.
• Knowledge of Company policies, practices, procedures, and guidelines.
• Basic knowledge of accounting principles and practices.
• Maintain a strong knowledge of industry and company operations.
• Knowledge of sales, installation, billing ad monitoring systems which assist managing National Accounts.

• Bilingual speaking an asset.
• Computer skills with expertise in work processing, preferable Microsoft Office and database applications.
• Proficient in Power Point with advanced presentation skills. Self-motivated and a professional attitude.
• Strong customer service skills with ability to apply tact, diplomacy, reason and logic.
• Strong communication and listening skills to assist internal and external customers.
• Strong business math skills, interpersonal relations and judgment.
• Must have strong project management skills.
• Must possess strong organizational skills and the ability to prioritize and maintain multiple assignments.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane, solid geometry and trigonometry.
• Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must be self-motivated and project a professional attitude.

Physical Demands

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; twist; use hands to handle; push; pull or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee must frequently lift and/or move up to 10 to 25 pounds. Must be able to carry laptop computer and other necessary demonstration equipment when visiting customers.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

• Must have remote work environment free of persistent noise and interruptions.
• Strong internet connection required to support video calls.
• Travel is required 10-25% of the time.
• Work hours as required to support company metrics

Certification/Licensing

• Must have valid passport and ability to travel internationally.
• PMP Certification preferred.

Pay and Benefits Disclosure:

The budgeted pay range for this role as of November 2025 is $21.06 - $35.10 an hour. This range is based on multiple factors, including but not limited to tenure, previous experience, qualifications, certifications, and geographic considerations. Everon offers eligible employees competitive benefits, including health and welfare benefits, a 401(k) plan with company match, short term and long term disability coverage, life insurance, wellbeing benefits, and paid time off among others.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this position. Everon may update the essential functions, qualifications, and other requirements at any time, with or without notice, consistent with the position’s purpose and business necessity.

Everon considers all applicants for employment without regard to protected class or characteristics. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.