Fintech Support Manager

PayAdmit is looking for a Fintech Support Manager to join our team!

Essential professional and personal skills:

• Working experience at the same position in Fintech 1+ years;
• Processing of incoming requests in the mode of chats and mail (b2c/b2b);
• Monitoring the work of key clients and internal services;
• Strong knowledge of fiat/crypto transaction flow
• Experience in JIRA and Confluence service would be a plus;
• High responsibility and ability to accomplish tasks, result-oriented, multitasking, energetic;
• English at least Intermediate.

Responsibilities:

• Handling B2C/B2B requests from partners/clients.
• Solving issues with customers’ exchanges.
• Reserve rebalancing.
• Transactional monitoring in the back office.
• Rate adjustment under the control of financial manager/team lead.
• Working with negative reviews on exchange monitoring websites.

Working conditions:

• Work schedule 10:00 - 19:00
• Remote work;
• We provide all the necessary tools for your successful and comfortable work;
• Learning English at the expense of the company;
• Regular team building at the expense of the company;
• Ability to switch between projects and try yourself in different roles.