Role Purpose
The Finance Systems & ERP Analyst supports the Finance department in the administration, maintenance, and continuous improvement of finance systems, ERP, POS, and related business applications. The role is responsible for ensuring the integrity and accuracy of financial and operational data, supporting reporting requirements, and improving business efficiency through reporting automation, basic scripting, and process enhancements.
The incumbent serves as the primary Finance representative for finance systems and business applications, working closely with Finance, Operations, POS vendors, outsourced IT service providers, and the Project team to ensure timely resolution of system-related issues, reliable reporting, and continuous improvement of business processes.
Key Responsibilities
Finance Systems & ERP Administration
- Support the administration and maintenance of ERP, POS, and other finance-related business applications.
- Maintain system master data, user access rights, and system configurations in accordance with company policies.
- Coordinate user account creation, access changes, and offboarding activities.
- Perform periodic reviews of user access and master data to ensure system integrity and security.
- Monitor system performance and coordinate issue resolution with software vendors and outsourced IT service providers.
- Assist in system upgrades, enhancements, testing, and user acceptance testing (UAT).
- Support implementation of new finance system functionalities and process improvements.
Reporting & Process Automation
- Develop and maintain finance reports, dashboards, and management reports.
- Develop and maintain basic SQL queries, Excel VBA macros, Power Query scripts, or similar automation tools to improve reporting efficiency and reduce manual processing.
- Automate recurring reports, reconciliations, and data extraction, where appropriate.
- Identify opportunities to improve finance workflows through system enhancements and automation.
- Support ad hoc reporting and data analysis requests from Finance and Management.
Data Management & Reporting
- Ensure the accuracy, completeness, and consistency of financial and operational data across systems.
- Perform data validation, reconciliation, and troubleshooting to support accurate financial reporting.
- Assist in data migration, cleansing, and verification during system enhancement or implementation projects.
- Design, maintain and improve reporting templates and documentation.
Finance Systems Support
- Provide first-level functional support for ERP, POS, and finance-related application enquiries.
- Perform basic troubleshooting for system issues before escalating to vendors or internal support teams.
- Coordinate with POS vendors, outsourced IT providers, and the Project team to ensure timely resolution of reported issues.
- Monitor outstanding issues and follow up with vendors until resolution.
- Maintain system support logs, user guides and troubleshooting documentation.
Vendor & Stakeholder Coordination
- Act as the primary liaison between Finance, Operations, system vendors, outsourced IT providers, and the Project team on finance systems matters.
- Coordinate enhancement requests, system changes, and issue resolution with relevant stakeholders.
- Track support requests and ensure timely completion according to agreed service expectations.
- Maintain records of software licences, finance applications, and system-related documentation.
User Support & Training
- Provide functional guidance and support to users on ERP, POS, and finance-related applications.
- Assist users with system enquiries and basic troubleshooting.
- Prepare user guides, process documentation, and training materials for new system features and improvements.
- Conduct user training and promote best practices in system usage, data quality, and information security.
User Support & Training
- Provide functional guidance and support to users on ERP, POS, and finance-related applications.
- Assist users with system enquiries and basic troubleshooting.
- Prepare user guides, process documentation, and training materials for new system features and improvements.
- Conduct user training and promote best practices in system usage, data quality, and information security.
Compliance & Documentation
- Ensure finance systems and related processes comply with internal controls, company policies, and audit requirements.
- Maintain documentation for system configurations, automation scripts, workflows, and standard operating procedures.
- Support internal and external audits by providing required system information and documentation.
Continuous Improvement
- Recommend practical improvements to finance systems, reporting processes, and business workflows.
- Keep abreast of new technologies and identify opportunities to improve operational efficiency.
- Participate in finance transformation and system improvement initiatives.
- Perform any other duties assigned by the Head of Finance or Management.
Job Requirements
Education
- Diploma or Bachelor's Degree in Accounting, Finance, Information Systems, Computer Science, Business Analytics, or a related discipline.
Experience
- Minimum 2–4 years of relevant experience supporting finance systems, ERP applications, or business applications.
- Experience in the retail or F&B industry is an advantage.
- Exposure to ERP and POS systems is preferred.
Technical Skills
- Working knowledge of ERP and POS systems.
- Proficiency in Microsoft Excel, including advanced functions, PivotTables, and data analysis.
- Basic to intermediate knowledge of SQL, VBA, Power Query, Power BI, or other reporting and automation tools.
- Familiarity with Microsoft 365 applications and business productivity tools.
- Understanding of finance and accounting processes is an advantage.
Competencies
- Strong analytical and problem-solving skills.
- Good communication and stakeholder management skills.
- Customer-oriented mindset with strong service and support capabilities.
- Good organisational and time management skills with the ability to manage multiple priorities.
- Meticulous, proactive, and committed to continuous improvement.
- Able to work independently as well as collaborate effectively across departments and with external vendors.
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