Finance Delivery Manager

We are seeking a seasoned Finance & Accounting (F&A) Operations Manager with extensive experience in managing large-scale delivery operations across multiple F&A functions. The ideal candidate will have a deep understanding of Record-to-Report (R2R), Procure-to-Pay (P2P), and Order-to-Cash (O2C) processes and a proven track record of leading high-performing teams in a BPO or Shared Services environment.

Key Responsibilities:

• Lead and oversee end-to-end F&A operations across R2R, P2P, and O2C processes.
• Manage multi-functional teams with 50+ headcount, ensuring alignment with organizational goals.
• Ensure accountability for service delivery performance, including SLAs, productivity, quality, and accuracy.
• Drive operational excellence and process improvement initiatives across multiple F&A towers.
• Monitor, analyze, and report on key performance metrics to ensure operational efficiency and client satisfaction.
• Collaborate with stakeholders to optimize workflow, standardize processes, and implement best practices.

Qualifications:

• Professional expertise in F&A operations with deep knowledge of R2R, P2P, and O2C processes.
• At least 7 years of managerial experience in BPO or shared services environments.
• Proven experience managing large-scale delivery operations across multiple F&A functions.
• Strong leadership skills with experience managing multi-functional teams of 50+ employees.
• Excellent understanding of OTC, P2P, and R2R operations, including compliance and process governance.
• Strong analytical, problem-solving, and communication skills.