Field Software Engineer
ASM · China > Shanghai ·
- Category
- Software engineering
- Visa sponsorship
- Yes
- Company size
- 1000+
Field engineer at a semiconductor equipment company troubleshoots and supports software for chip-making tools, using C# and PowerShell to diagnose issues and train customers in clean-room environments.
Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
Key responsibilities:
1. Participate in the Software Development Process:
2. Submit requirements based on customer input and field experience.
3. Review specifications and designs as a customer advocate.
4. Review release notes and be prepared to explain new features and bug fixes to
customers.
5. Present new software releases to the customer base.
6. Travel to customer factories as needed to provide timely and effective software support.
7. Diagnose, document and resolve software issues in the field.
8. Work closely with Product Team including software & hardware engineers, process engineers
and marketing to develop requirements and design definition for software features.
9. Work with Product Support to investigate and resolve field reported issues on released products.
10. Work with Software Quality Group to test on Product simulators.
11. Conduct training sessions for customers on how to use our software products effectively.
12. Maintain accurate and detailed records of customer interactions and issue resolutions.
Requirements:
1. Experience with command level scripting for MS Windows and other operating systems.
2. C# programming skills. PowerShell scripting skills.
3. Understanding of SW development cycle, from requirements to testing, integration and delivery.
4. Systems Management Experience with MS Windows.
5. A team-player attitude and strong written and verbal communication skills are a must.
6. Ability to travel and to work in a Clean Room environment.
7. Excellent communication and customer service skills.
Education
1. Minimum BS CS or related Engineering degree with experience in software development
2. Experience with the following, a plus, but not required:
3. Experience with Manufacturing Communication protocols, specifically SECS/GEM.
4. Ethernet TCP/IP and RS-232 communication interfaces
Apply today to be part of what’s next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
To learn more about ASM, find us at and on LinkedIn, Facebook, Instagram, X and YouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.