Field Services Vendor Manager

Position: Field Services Vendor Manager
Department: Technical Services
Location: Remote
Reporting To: Field Services Team Lead
Subordinates: None
Suitable For 3-5 years of industry experience

Job Functions
Field Services Vendor Management's role is to source, assess, on-board new service
partners and off-board uncooperative service partners for TRT.
It is the responsibility of FS-VM to recruit quality service partners and develop strategic
relationships with them to align with TRT’s strategies and objectives.

Workflow:
• Proactive sourcing & onboarding of service partners on the assigned region making
sure that they are within the market value.
• Offboarding of inactive service partners
• Annual renewal of service partner contracts
• Handle the SeP sourcing task for within the ASSC process for transition of new
customers.
o On board at least 3 service partners (SePs) per customer location within 1
hour radius within the span of the 30-days transition period.
• Arrange block of hours purchase for the trusted SePs with spare parts.
Deliverables Required:
• Maintain a minimum of 3 active service partners per customer location
• Onboarding of 5 Service Partners per week with complete contract and within the
market value.
• All answers from service partners related to onboarding, contracts and offboarding
are answered the same day.
• Able to elaborate to service partner the potential scope of work and SLA
expectations.
• Negotiate with new service partners for the rates to be below the market value
• Close the ASSC tasks within 21 days.
• No inactive service partners are in SPDB (Service Partner Databa

Requirements:
• Excellent negotiation skills
• Excellent in MS Excel, and Outlook
• Prior experience in business development, sales, partnerships, community
management, and other relevant roles
• Strong written and verbal communication skills, ability to communicate with
individuals from a variety of countries and locations.
• Must have 1 year of experience handling IT system hardware break fix
• Willing to work in day, mid or night schedule depending on reginal assignment.
• Work remotely