Field Service Technician Toronto, ON

BearCom is the largest distributor of wireless voice, data, and video solutions in North America, and North America's largest two-way radio channel partner for Motorola, with more than 40 years of industry leadership, partnerships with leading manufacturers including JVC Kenwood and Avigilon, and a network of 75+ branches across North America. As part of the BearCom family, Stone Security brings deep expertise in security integration, backed by partnerships with leading OEMs including Axis, Milestone, and LenelS2, and delivering top-notch services and products built on a foundation of excellence, innovation, and customer satisfaction. Together, BearCom and Stone Security deliver communication, technology, and security solutions that help organizations operate safely, efficiently, and effectively – offering customers scalable solutions and employees the platform to build meaningful, high-impact careers.

JOB DESCRIPTION :

As a Senior Field Service Technician with BearCom, you will be responsible for the installation and support of wireless communications systems, including complex radio systems for public safety and enterprise customers.

Our Technicians are the heart of every service location, and we rely on their expertise in the delivery of the best service and solutions for our customers. The ideal candidate will provide exceptional customer service and possess the technical ability to create imaginative solutions that meet and exceed the most challenging customer needs.

• Create High-Level Programming Codeplugs (e.g. P25, Linked CAP+, CAP MAX, Repeaters)
• Install and Service Complex Wireless Communications Systems (e.g. UHF/VHF and 800/900 MHz Systems, Dispatch Consoles, BDA/DAS Systems, Microwave Systems, Wireless Broadband Devices, CCTV Equipment)
• Provide System Recommendations and Designs That Meet Customer Requirements
• Some regional and/or overnight travel and on-call hours may be required.

PREFERRED EXPERIENCE :

• Professional Electronics Background
• Experience in Diagnosing, Repairing, Programming, and Installing RF Equipment
• Possesses Complex Understanding of Two-Way Radio Theory and RF Propagation Characteristics at Various Frequency Bands
• Familiar With RF Design and Engineering
• Proficient Operating Test Equipment (Communications Service Monitors, Wattmeters, TDRs, FDRs, Multimeters)
• IP Networking Experience
• Proficient in MS Office Suite (Outlook, Word, Excel)
• Must Have Valid Driver’s License
• Drug Screenings, Motor Vehicle Record, and Background Checks Part of the Hiring Process​​​​​​​