Field Service Technician

POSITION OVERVIEW

*This role requires travel across the UK and Northern Ireland, up to 70% of the time. Up to two weeks travel at a time for certain projects.*

The individual in this role will be exceptionally motivated, energetic, customer-focused, and eager to grow. The ideal candidate for this position will have an aptitude for computer hardware and technology in general, as well as some mechanical skills. Strong troubleshooting skills are a must in this position. The successful candidate will be a hard worker with high attention to detail, and outstanding communication skills.

RESPONSIBILITIES & DUTIES

• Installation of computer and hardware components on large commercial trucks.

• Troubleshoot and resolve installation issues in a timely and professional manner.

• Provide technical assistance to the Technical Support Team.

• Assist in the preparation of customer shipments, including light in-house component assembly, hardware configuration, unit burn-in, data logging, and packing/shipping.

• Process return material authorizations (RMAs).

• Efficient administration of work, both internally and externally (paperwork and record keeping).

• Unit repairs, both hardware and software, including troubleshooting/ being able to clearly communicate with development engineers any issues/bugs found.

• Other Duties as Assigned.

QUALIFICATIONS

• Knowledge of basic tools, principles, and procedures required for installing computer systems in heavy-duty vehicles is preferred.

• Solid track record of high-quality electronics installations.

• A high degree of personal motivation, initiative, and flexibility.

• Experience with troubleshooting computer hardware and software.

• Proven ability to work well with a team.

• Experience working and communicating effectively with many different stakeholders, including peers, other departments, and external customers.

IDEALLY YOU WILL HAVE

• Exceptional verbal and written communication skills.

• Tech Savvy.

• Creative problem solver.

• Able to learn quickly, multi-task, and manage your time efficiently.

• Experience with CRM software, ideally Salesforce.

• Experience with Microsoft and Google Office Suites.

• Demonstrated ability to roll-up sleeves and work with team members in a hands-on capacity.

• Highest standards of accuracy and precision; highly organized.

BENEFITS

• Sick Pay

• On-site Parking

• Company Pension Program

• Generous Holiday Leave

• Volunteer Leave

This is a full-time role based in the UK. Routeware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality, and all employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.