Field Service Technician, Poultry

Internal Job Description

At JBT Marel, what we do matters; we recognize that the contributions of our employees drive the success of our business.

Our purpose is to transform the future of food, guiding our vision to be the global leader in food and beverage technology by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.

Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.

Start your career with us.

Being a global company presents you with a wide variety of career opportunities. JBT Marel is one of the largest global solution providers in the food processing industry. The largest food processors within the fruit, vegetable, meat, poultry, seafood, and bakery industries are among our customers.

For over 30 years, the DSI brand has been synonymous with leadership and innovation in waterjet portioning of boneless proteins. DSI systems are continually refined to provide food processors with ever-improving automated solutions for portioning, trimming, and sorting. You will be part of the JBT Marel poultry division, working remotely and reporting directly to the Manager of Field Service as a part of our Customer Care department.

Purpose:

Field Service Technician to perform customer site visits for new equipment installation and post-install servicing of the equipment. Visits shall involve pre-installation, installation, startup of equipment, training, instructing the customer operators and maintenance teams on the function and safety of the equipment, including all post-installation support, technical support, equipment servicing, emergencies, and planned maintenance/upgrades. To assist and aid Engineering and Sales in connection with the company's line of equipment. Work shall be documented and presented in connection with all installation, service work, and the calls received to assist in troubleshooting issues.

Essential Duties and Percent of Time Spent:

• Inspect installation and supervise equipment startups and upgrades for new and aftermarket projects, along with conducting training for the production and maintenance teams 10%
• Field service calls to diagnose trouble and make repairs, such as adjustments, part replacements, timing, and synchronization of mechanisms, including electrical, mechanical, and hydraulic. Submit reports. 10%
• Complete Lease or PRoCARE preventative maintenance and site management objectives when scheduled, including PSR reports and parts inventories 45%
• Accomplish service calls for installation, technical assistance, equipment surveys, equipment safety inspections, and to satisfy scheduled Service Agreements. 5%
• Assist the parts department in handling telephone communications with customers concerning service orders. 5%
• Communicate with customers concerning problems and advice. 5%
• Work with Sales, Engineering, or Manufacturing regarding field requests. Advise on service problems that indicate design or manufacturing deficiencies. 5%
• Make suggestions and recommendations regarding improvements or necessary modifications. 5%
• Notify customers in writing as to safety deficiencies observed on the equipment during a service call. 5%
• Follow up on action required after phone conversation or in-plant visit. 5%
• Promote Service Agreements/parts sales. 5%
• Promote good customer relations. 5%

Requirements:

• A working background with knowledge of PLC, control circuit wiring, electro-pneumatic systems, PID controller, and computer-based programs.
• Troubleshooting skills and knowledge of mechanical motors, hydraulics, and pneumatics are a must.
• Must be a High School graduate with a minimum of two years in the required field as mentioned.
• Two years of tech school or equivalent is preferred.
• This is a remote position with 80-85% travel required.

The estimated hourly pay range for this role is $32.00-$36.00 per hour. Please note the salary information shown is a general guideline only. Starting salary will vary by location, qualifications, and prior experience.

Knowledge and Skills:

High school graduate. Two years of tech school or equivalent is preferred.

Experience:

A strong background working with and troubleshooting computer-based industrial control equipment in the food industry. Ability to read electrical, mechanical, and hydraulic schematics. A solid mechanical knowledge of servo axis control, conveying, hydraulics, and pneumatics. A minimum of two years in the required field as mentioned.

Scope of Responsibility/Accountability:

Internal contacts with Engineering, Product Managers, Project Managers, Manufacturing Dept., Parts Dept., Sales Dept. Sales Support Dept., and other Service Techs., and Service Managers. These are all necessary to provide information to complete routine assignments. External contacts will be the end users of the product. External contacts include Plant Managers, Maintenance Mgrs., Production Mgrs., Sanitation Mgrs., and staff. Contact is necessary for scheduling the installation and servicing of equipment, as well as training those individuals for the operation, maintenance, and cleaning of equipment supplied by JBT Marel Corp.

Supervisory Responsibility:

Occasional indirect reports, such as Road Crew or Contractors on site. This could vary from one to six people for the installation and rebuilding of equipment.

Work Environment and Physical Demands:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment:

The majority of work will be in a factory-type environment. Some work is in the pre-construction environment. Working conditions are typically those found in processing plants where portioning, cooking, and freezing equipment are in use. Travel can be 80% to 85% of work time and is not limited to the North American Region.

Physical Demands:

Physical demands that are typically found in factory work. Heavy lifting is not routinely required. Working around new construction and factory sites, including multiple stories, is routine.

• We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.
• We foster a genuine, inclusive team culture, enjoying collaborative working across our global teams to deliver world-class projects.
• We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth!

We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.

We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects.

We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth!

Benefits: JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.

Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.

Use of Technology in Our Hiring Process

JBT Marel uses technology‑assisted tools, including artificial intelligence (AI), to support the review of applications.

These tools help our recruiting teams identify skills and experience relevant to the role based on job‑related criteria.

All applications are reviewed by people, and AI is not used to make hiring decisions independently. We are committed to fair, consistent, and inclusive hiring practices globally.

Equal Opportunity Employment: (only for US posted roles)

JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at 844-286-4524.