Field Service Technician - Northeast

Who we are:

Aerzen USA Corp. is an international manufacturer of positive displacement blowers, hybrid blowers, screw compressors and turbo blowers. These high-quality machines are used for air and gas applications across many essential industries, including; Wastewater, Cement, Biogas, Pharmaceutical and Food, among many others. We are One Team, and we Empower our team members to be both Inquisitive and Evolutionary.

What We Offer:

Aerzen USA offers a competitive salary; generous health benefits (to include 96% company-paid benefit plans) with company HSA contribution; a 401(k) with company match; a tuition reimbursement program; and a profit share bonus package; along with the opportunity to work with a dynamic group of professionals.

What You’ll Do:

As a Field Service Technician - Northeast Region, you will perform and carry out all tasks related to installing, assembling, servicing, and repairing Aerzen products. You are also responsible for providing customers with prompt, professional and high-quality service. Work is performed at our customer’s location. Services provided may be scheduled or on-demand. Overnight travel on short notice is often required.

Position Responsibilities:

Approximately 100% travel, often four nights away weekly, on a continuous basis. This role covers the Northeast Region, including NY, NJ, CT & MA.

Performs startups, equipment inspections, troubleshooting, repairs and/or preventive maintenance service on all Aerzen Products at customer sites; Represent Aerzen in professional and courteous manner following all Aerzen and customer safety requirements.

Installing, configuring, calibrating and maintaining control, measurement and indicating instrumentation (pneumatic, analog & digital); Installing and terminating electrical, pneumatic and fluid connections; Understand controls narratives and analyze/troubleshoot process application related issues.

Analyzing and correcting communication issues; Properly address TCP/IP networks and RS-485 communications.

Perform repairs and assembly on Aerzen Products; Disassemble; assess damage and evaluate failures on machines; diagnose problems with Aerzen machines by evaluating material condition and asking the customer questions; demonstrates the ability to offer machine-based recommendations; can identify the root cause of a machine failure; Utilize defined procedures and a standard rebuild kit.

Read, understand and use equipment diagrams, checklists, engineering drawings, and other process documentation to perform service tasks, assembly and repairs on Aerzen Products.

Communicate with customers to discuss job requirements, provide recommendations and service options, listen to customer concerns, and provide status updates during service call and at completion.

Assist engineering in plant design, modifications and hazard analysis.

Complete written repair reports to document cause of failure, description of work performed, materials consumed, condition of equipment as received and as returned to the customer.

Conduct customer training on Aerzen Products when onsite.