Field Service Technician
Mettler-Toledo · Calgary, Alberta, CA ·
- Category
- Skilled trades
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Our Opening and Your Responsibilities
Mettler Toledo is seeking a Field Service Technician for the Calgary, Alberta region. You will independently troubleshoot and repair industry-related products, perform calibrations and preventative maintenance as scheduled, and handle first-line customer service issues. Additionally, the role includes leading efforts to modernize, upgrade, and convert customers' existing equipment while ensuring accurate documentation and service reporting.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our Opening and Your Responsibilities
Mettler Toledo is seeking a Field Service Technician for the Calgary, Alberta region. You will independently troubleshoot and repair industry-related products, perform calibrations and preventative maintenance as scheduled, and handle first-line customer service issues. Additionally, the role includes leading efforts to modernize, upgrade, and convert customers' existing equipment while ensuring accurate documentation and service reporting.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Troubleshoot, install and repair all Mettler Toledo Products within Business Area.
- Responsible for meeting daily service repair needs and driving customer satisfaction.
- Complete installs, repairs, calibrations, customer training, performance verifications and preventative maintenance on equipment.
- Order, install, return parts and manage repair parts cycle time.
- Participate in Service sales opportunities and assists with promoting service products.
- Ensure tools and test equipment are properly maintained and calibrated.
- Establish and maintain a close working relationship with Regional Service Leader, Senior FSTs and Support Specialists.
- Complies with ISO & Measurement Canada standards when required by the customer.
- Responsible for resolving first line customer complaints and invoicing problems.
- Maintain productivity levels as determined by Regional Service Leader and in accordance with National standards.
- Ensure compliance with all company policies and procedures, facilitates environmental health and safety program.
What You Need to Succeed:
- Minimum 2-year college diploma in Engineering, Electronics, Instrumentation Technology, or Electrical, along with experience in technical support, troubleshooting, or installation within the industrial electronics technology sector is required.
- Able to interpret/read technical drawings and work instructions for the various products.
- Experience working within a customer facing service environment is preferred.
- Working knowledge of Production packaging environments in the food industry beneficial.
- The ability to lift, transport and place test weights and equipment of up to 20 Kg (testing of equipment may require movement of up to 300Kg in 20 Kg increments).
- Must be available to work flexible hours and provide on-call standby on a rotational basis.
- Must possess valid driver's license and provide an Ontario Ministry of Transport driver's abstract.
- Must be able to travel to the USA for training biannually.
- Must be willing to work overtime.
Our Offer to You:
- Medical, dental, prescription drug, and vision care coverage through Claimsecure, effective the first day of the month after 30 days of employment.
- And, all the usual such as paid time off, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits.
- Global market strength and worldwide leadership in weighing A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment.