Field Service Technician (IT Break/Fix) - Brisbane

About the Role

Infinet Service Logistics is seeking motivated and customer focused Field Service Technicians to join our Brisbane team.

You will provide onsite break/fix, repair, maintenance and support services for laptops, desktops, monitors, peripherals and other ICT equipment across commercial and enterprise customer environments.

Key Responsibilities

• Diagnose and repair IT hardware faults onsite.

• Replace and configure laptops, desktops, monitors and peripherals.

• Perform installations, upgrades and equipment swaps.

• Manage spare parts and vehicle stock.

• Complete service documentation accurately and on time.

• Meet customer SLAs including 2-hour, 4-hour and Next Business Day response requirements.

• Deliver outstanding customer service.

About You

Essential

• Previous experience in IT field services, desktop support or break/fix environments.

• Strong troubleshooting and diagnostic skills.

• Excellent communication and customer service skills.

• Ability to work independently and manage a mobile workload.

• Current Australian Driver's Licence.

• Full working rights in Australia.

Preferred

• Experience repairing laptops and desktop hardware.

• Lenovo repair and warranty service experience highly regarded.

• Experience with enterprise IT support environments.

• Technical or IT qualifications.

What We Offer

• Full time or contractor opportunities available

• Brisbane based role with local travel.

• Ongoing technical training and development.

• Supportive team environment.

• Opportunity to work with leading enterprise technology customers.

If you're a hands on IT technician who enjoys solving technical problems and delivering excellent customer service, we'd love to hear from you.

Apply now and join the Infinet Field Services team.