Field Service Technician - Installer

Responsibilities

• Troubleshoot and install large-scale automated freezers, air compressors, and dryers to ensure operational efficiency
• Identify, analyze, and repair product failures, ordering and replacing parts as needed to minimize downtime
• Perform start-up testing and deliver customer training on product features and general maintenance to enhance user competence
• Apply comprehensive knowledge of the organization’s products and services to support technical tasks and customer interactions
• Provide on-site installation, repairs, and conduct quality checks to maintain product reliability
• Complete clear and accurate documentation promptly to support service records and compliance

Required competencies and certifications

• Interpret system components including mechanical, electronic, sensors, motors, power distribution, configurations, and backups to diagnose and resolve issues
• Read schematics and assembly drawings to guide installation and repair processes
• Communicate effectively with customers to explain technical information and provide training
• Manage workload independently with limited supervision while collaborating effectively within a team
• Maintain high attention to detail and work diligently under pressure without compromising quality
• Manage and meet schedule commitments to ensure timely service delivery
• Physically capable of exerting up to 50 pounds of force occasionally and/or negligible force frequently to lift, carry, push, pull, or move objects safely
• Willingness and flexibility to work additional hours and overtime as required

Preferred competencies and qualifications

• Associate degree or equivalent professional experience-based knowledge or certification
• Degree in progress or completed is an advantage
• Experience in automation or related fields to enhance technical proficiency
• Experience working with customers in life science, clinical, or pharmaceutical industries to support specialized service needs