Field Service Technician

The Industrial Field Service Technician is responsible for performing preventative maintenance and repair of industrial material handling equipment batteries and charger systems at East Penn Canada customer locations. This role directly contributes to customer satisfaction by ensuring timely, accurate, and professional maintenance and repair services, while maintaining compliance with all East Penn and client site safety and environmental regulations, policies, and procedures.
Key Responsibilities

Perform daily in-territory travel to customer locations to carry out battery and charger inspections, execute maintenance tasks, and prepare detailed service reports for a wide range of East Penn Canada’s industrial clients
Conduct a variety of tests and inspections on material handling equipment batteries to determine overall battery health and maintenance requirements
Perform various preventative maintenance tasks on batteries, including washing, acid neutralization, and watering, as required
Complete minor repairs on battery cables, connectors, watering systems, and accessories, as required
Recommend follow-up repairs and part replacements as appropriate, and communicate all inspection results to the customer’s main point of contact
Participate in occasional in-shop activities, such as conducting pre-delivery product inspections and installing battery monitoring devices, status indicator lights, and other similar accessories
Install, test, repair, and maintain battery watering systems
Change de-ionizer filters and prepare scrap batteries for transportation
Maintain daily logs of service activities, client visits, time tracking, and inspection results
Identify opportunities for upselling/cross‑selling based on service findings and communicate these to customer points of contact
Maintain service vehicle based on company standards, and regularly monitor stock levels for parts, tools, and equipment
Develop strong business relationships with customer base and act as a trusted technical advisor
Participate in the development of service programs within the assigned territory

Experience & Qualifications
All East Penn Canada Field Service Technicians receive full battery and charger training, but a strong foundation and background in the following will set you up for success:

Strong mechanical or electrical aptitude (preference given to those with electrical or mechanical technician experience or education)
3+ years’ experience in a technical service-related role, preferably in the field
Extremely strong communication skills in English (reading, writing, speaking) with the confidence and ability to provide clear product information to customers
Excellent technical problem solving and mechanical/electrical troubleshooting skills
Exceptional customer service focus, strong desire to create positive customer experiences, and ability to build lasting professional partnerships with customer contacts
Experience identifying sales opportunities (upselling/cross-selling) and comfort speaking to how upgraded systems would support business output for the customer would be beneficial
Forklift experience and exposure to transportation of dangerous goods are strong assets

Additional Considerations

As this role requires regular use of a company service vehicle, the incumbent must hold a Class 5 driver’s license with a clean driver’s abstract
Pre-employment background checks are a condition of employment for all East Penn Canada employees and may include, but are not limited to, criminal record checks, professional reference checks, and driver’s abstracts