Field Service Manager in Springwell

Job DescriptionJoin Our Team as a Field Service Manager in Gateshead!

Stannah is a proud leader in the global lift market, dedicated to innovation and safety. As we evolve to meet the changing demands of our world, we invite you to be a part of our journey!

This is an exciting opportunity for an experienced Engineer ready to step into a management role or for a seasoned manager eager to inspire a team to deliver exceptional service aligned with our values and safety standards.

Your Role

As our Field Service Manager, you will:

• Lead the delivery of the Branch Business Plan, overseeing key performance metrics such as PPM performance, LOLER defect management, and first-time fix rates.
• Champion our company values, ensuring our service delivery reflects our commitment to quality and operational excellence.
• Manage and support our Field workforce and subcontractors, focusing on Health and Safety, people development, customer satisfaction, operational efficiency, and risk management.
• Communicate effectively across all levels of the organization, conveying complex technical information clearly and confidently.

This role is based at our Gateshead Service Branch, with travel across the region expected. A full UK driving licence is essential.

Working Hours

Monday - Thursday: 8am to 4:45pm
Friday: 8am to 3:45pm

Key Responsibilities

• Efficiently plan Engineers' workloads.
• Manage team absence, performance, and appraisals.
• Ensure compliance with all Health and Safety procedures, conducting risk assessments and method statements.
• Carry out regular site monitoring.
• Maintain relationships with customers, addressing any queries and complaints.
• Maintain credit control logs and CRM.

Qualifications

To thrive in this role, you should have:

• Previous experience in the lift industry or a similar service industry with transferable skills.
• Relevant technical or management qualifications (desirable).
• NVQ Level 3 in Lift Engineering ().

Why Join Us?

If you’re an experienced Engineer with a solid technical background looking for a new challenge, we’d love to hear from you! This role is perfect for those who have previously worked as a Field Service Manager, Lift Service Manager, Lift Repair Manager, or similar.

Benefits

• Market-aligned salary, paid monthly.
• Profit Share Bonus Scheme, rewarding all employees quarterly based on Group Company profits.
• 25 days of holiday plus bank holidays, with a holiday scheme to buy extra days.
• Pension Scheme with matched contributions/salary sacrifice.
• SimplyHealth Cash Plan for health costs (dental, optical, physiotherapy, etc.).
• Life Assurance Scheme.
• Long Service award scheme with holiday benefits.
• Company Benefits Discount Rewards Scheme, including shop and hotel discounts.
• Employee Assistance Programme to support well-being.
• Enhanced maternity and paternity provisions.
• Car allowance.

Our Commitment

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Confident Committed Employer, treating all job applicants fairly and with respect.

Join our diverse and inclusive community where every employee is valued. We reserve the right to close this vacancy early if we receive a high number of applications.

Appropriate right to work must be held by applicants. Sponsorship is not available.