Field Service Engineer The Netherlands

About Socomec
Socomec is a global leader in critical power solutions, offering innovative products and services that ensure energy efficiency, operational continuity, and safety. In the Netherlands, we are rapidly expanding our footprint in key industries, including data centers and energy storage systems, providing state-of-the-art technology to support sustainable energy solutions.
At Socomec, we are more than just a workplace – we are a family. Many of our employees stay with us for years, thanks to our commitment to their personal growth, well-being, and long-term career development. We are looking for a like-minded professional to join our Netherlands team and contribute to our values of innovation, collaboration, and excellence.

Purpose of the Role
As a Field Service Engineer, you will be a key player in Socomec’s expansion in the Netherlands, focusing on the commissioning, servicing, and troubleshooting of our industry-leading products, including UPS (Uninterruptible Power Supply) systems and our new energy storage solutions. This role offers the opportunity to work on cutting-edge technology in the rapidly growing data centre and renewable energy markets.

Key Responsibilities

1. Commissioning of New Products

• Apply installation and commissioning procedures on-site for UPS and energy storage solutions
• Customise system settings to align with customer requirements and specific site environments
• Conduct thorough system testing to ensure compliance with customer and regulatory standards
• Maintain and update technical databases (e.g., CIMSA and CIMeTECH)

2. Servicing and Troubleshooting

• Diagnose and resolve issues with installed Socomec systems, including UPS and energy storage products
• Perform preventive and curative maintenance operations in line with company specifications
• Provide feedback on recurring issues to the Technical Operational Support (TOS) team
• Collaborate with team members to ensure high-quality service delivery

3. Customer and Distributor Training

• Deliver training sessions to customers and distributors, empowering them to maximise the efficiency and safety of Socomec systems
• Build sustainable relationships with customers through excellent communication and support
• Enhance distributor technical knowledge through targeted training programs

4. Health & Safety and Compliance

• Strictly adhere to health and safety regulations, including proper use of Personal Protection Equipment (PPE)
• Ensure all work is conducted in compliance with Dutch safety standards and company policies

5. Reporting and Documentation

• Maintain accurate records of spare parts stock, service activities, and customer interactions
• Provide timely and detailed reporting to the Aftersales admin team and Technical Operational Support (TOS)
  

What We’re Looking For:

• Technical Expertise: Strong knowledge of UPS systems, energy storage solutions, and electrical systems
• Problem Solver: Ability to diagnose and resolve complex technical issues
• Team Player: Collaborative mindset with a passion for mentoring and knowledge sharing
• Customer-Centric: Excellent interpersonal and communication skills to build trust and maintain strong customer relationships
• Flexible and Adaptive: Willingness to travel within the Netherlands and occasionally to international locations as required

Qualifications and Skills:

• Degree or diploma in Electrical Engineering (or equivalent)
• Proficiency in Dutch safety certifications, including VCA and familiarity with NEN 1010/3140 standards
• Hands-on experience in commissioning, maintenance, and troubleshooting of UPS or similar systems
• Strong organisational and time-management skills
• Valid driver’s license and willingness to travel extensively within the Netherlands
• Fluent in Dutch and English, both written and spoken

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