Field Service Engineer

Discover Your Next Big Opportunity: See Why Quality Vision International Is the Place to Be!

• Compensation: $26.00 – $36.00 per hour + overtime opportunities (DOE)
• Schedule: Monday – Friday | 8:00 AM – 5:00 PM
• Travel: 95% domestic weekday travel
• Headquarters: Rochester, NY

The Field Service Engineer provides on-site, installation, calibration and repair services for QVI metrology products in North America. This role requires a combination of technical knowledge and customer service communication skills and is a full-time travel assignment with rare international travel required. Field Service Engineers function as a critical part of the Quality Vision Services (QVS) team, QVI’s service organization, supporting a variety of QVI brands: OGP (Optical Gaging Products), CCP (Certified Comparator Products), VIEW (VIEW Micro-Metrology).

Role and Responsibilities:

Standard work practices include the following:

• Receive service dispatch instructions via email or phone identifying the product, the customer, the issue and the expected timing
• Make direct contact with the customer to confirm details on location and timing for arrival.
• Arrange and book travel.
• Arrive on-site with company-provided and personal tools and commence work.
• Maintain contact with QVS headquarters and customer on progress and needs.
• Complete service call and efficiently complete service reports, logs and expense reports per standard QVS policies, practices and forms.
• While on-site, recognize product upgrade opportunities and collaborate with the home office in communicating those leads.
• Demonstrate initiative and self-awareness on training needs based on the products at customers you serve and proactively communicate those needs to your manager.