Field Service Engineer

MKS Japan is seeking a Field Service Engineer that can manage highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Manage installation and repair of MKS broad range of instruments and technologies focusing on Liquid and Dry Ozone, Fourier Transform Infrared (FTIR), and Residual Gas Analyzer (RGA) products for key accounts in Japan. This position is to be based in Kumamoto Japan.

You are responsible for:

• Provide highly visible customer support through the performance of on-site installation, servicing, and repair of MKS equipment and systems. Ensure our equipment are operating normally.
• Provide basic operational training to customers.
• Adhere to Field Service processes and operations excellence.
• Serve as company liaison with customer on administrative and technical matters for assigned projects.
• Support Sales by providing in-depth technical skills and knowledge.
• Manage and resolve technical escalations working with management and HQ Product teams.
• Act with urgency and professionalism to ensure customer satisfaction and success.

What will you bring to the team, along with your curiosity

• Tertiary education and specialized in Mechanical/Electronics/Control Engineering.
• Minimum of 5 years of related Semiconductor experience; or equivalent combination of education and experience.
• Excellent communication and documentation skills (In Japanese and English).
• Able to work independently.
• Work with integrity, is ethical and is able to inspire the trust of others.
• Strong analytic, business and interpersonal skills
• Motivated, self-driven, positive approach to problem solving.
• Ability to succeed in a fast-paced, rapidly changing, high tech environment.

Others

• Chinese communication skill is a plus (but not mandatory)

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.

MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: [email protected] .

If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role