Field Service Engineer

Field Service Engineer (X-Ray)

Territory: Northern California, Oregon, Washington & Northern Nevada/Reno

Job Summary

Using established company guidelines, the Field Service Engineer performs on-site installation, preventive maintenance, routine repair, troubleshooting, and calibration of Konica Minolta Healthcare products and equipment. This is a field-based position supporting customers throughout an assigned territory covering Northern California, Oregon, Washington State, and Northern Nevada/Reno. Regular travel to customer sites throughout the territory is required.

Essential Functions/Responsibilities

• Performs on-site installation, preventive maintenance, troubleshooting, repair, and calibration of company products and equipment.

• Provides technical and service support to KMHA customers as well as Sales, Service, and Management teams.

• Serves as a primary customer contact for technical and service-related issues.

• Identifies equipment malfunctions, diagnoses problems, and takes appropriate corrective action.

• Trains customer personnel on proper equipment operation and basic maintenance.

• Represents the company professionally in all interactions with customers.

• Prepares and maintains daily service logs, reports, and documentation of work performed.

• Manages a variety of field service assignments requiring independent problem-solving and technical judgment.

• Experience with the installation and service of CR/DR modality products preferred.

• General knowledge and understanding of DICOM.

• Experience with the installation, construction, and/or service of X-ray rooms and portable X-ray products preferred.

• Travels regularly throughout the assigned territory to provide installation, maintenance, and service support.