Field Service Engineer, Gx

Would you like to join an innovative team driven by a bold vision – unleashing tools to accelerate breakthroughs in human health?

It is an extraordinary time for Standard BioTools. Our technology is empowering customers to improve life through comprehensive health insight. We invite you to join a leading provider of indispensable life sciences tools that is accelerating global research on multiple frontiers of human health.

At Standard BioTools, we are building a positive culture where our people can do the best work of their careers, informed, and influenced by our core behaviors:
• Keep customers front and center in all of our work
• Be accountable and deliver on commitments
• Drive continuous improvement
• Be collaborative and work as one team: fostering communications in a learning, coaching, and helpful environment

Standard BioTools Canada is looking for a Field Service Engineer to deliver exceptional service to our customers across the entire spectrum of Fluidigm products. The Field Service Engineer will act as the primary point of contact for customers on technical and service issues. A crucial player in our commitment to total customer satisfaction, the Field Service Engineer must demonstrate solid judgment and possess outstanding interpersonal skills.

You Are:
• Excited by the opportunity to provide 100% customer satisfaction in a cutting-edge scientific environment.
• Able to troubleshoot complex problems within an operational interplay of software, hardware, and chemistry.
• A team player who functions well within an interdisciplinary environment.

Description:
• Install, repair, maintain, and perform qualification services on Fluidigm systems located at customer sites.
• Troubleshoot instrument hardware and software, often under challenging conditions.
• Identify areas for product and process improvement and communicate these accordingly.
• Employ our customer management tool to track work orders, manage parts inventory, and complete other administrative job tasks.
• Travel approximately 50% of the time on both a scheduled and unscheduled basis.
• Work independently, but also function as a critical and relied-upon member of our Field Services team. This may require travel outside of your assigned coverage territory and contribution to high value service projects.

Qualifications:
• A BS in Science or Engineering discipline with five years of industry experience in the service or support of life science instruments.
• Substantial working knowledge of optical, electrical and mechanical sub-systems.
• Expertise in employing root cause analysis and corrective action methodologies.
• Excellent verbal and written communication skills.
• Experience supporting mass spectrometry instrumentation, preferred.
• Salesforce.com familiarity, preferred

Ready to join an industry leader with a bold and ambitious mission that is enabling advancements in
human health?

Apply online with your resume!

The Company is committed to providing an inclusive and barrier free recruitment process to applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require an accommodation during this process, please inform The Company of your requirements. We are an equal opportunity employer.

Range for Role:

$61,000.00-$87,000.00

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.