Field Service Engineer - Glasgow

Salary: £30,000 - 30,000 per year

Requirements:

• Full UK Driving Licence
• Eligibility for SC Clearance
• Excellent communication skills (written and verbal)
• Keen attention to detail
• Organised and able to prioritise workloads and workflows
• Approachable with outstanding customer service skills
• Self-starter who can help formulate tactical plans to achieve department strategy

Responsibilities:

• Support the achievement of our IT Team objectives in line with customer processes and procedures
• Positively promote our IT Team and wider IT function
• Participate in internal meetings to share and develop knowledge and best practice
• Provide end-to-end ownership of incidents and service requests to ensure issues are resolved effectively
• Provide regular status updates on open tickets
• Build and maintain strong relationships with business users to ensure service delivery meets expectations
• Maintain and improve high standards of service through continuous improvement
• Investigate and resolve common desktop issues to support business continuity
• Thoroughly investigate issues to assess required next actions and whether escalation to the 3rd Line Team is needed
• Support others in the team in achieving their objectives
• Handle hardware and software issues, maintenance calls and implementation requests within agreed service levels
• Cover for Site Engineers when needed
• Run scheduled Tech Bars and provide day-to-day IT support to customers

Technologies:

• Hardware
• Support

More:

We are a leading Managed Services Provider in the UK with a strong track record of supporting private and public sector clients across the country. We transform organisations through high-performance technology solutions, with our people at the heart of everything we do as we enable workflow, remove barriers, and empower users. This Field Services Engineer role is based in Glasgow, with most of the working time spent on customer sites and occasional travel further afield, with hotel accommodation provided when required. The salary is £30,000 per annum.

last updated 40 week of 2026