Field Service Engineer

About GenServe:

GenServe is the nation’s leading independent provider of scheduled and emergency power generator maintenance, repair, and sales, primarily serving commercial customers. Established in 1990, GenServe has the largest team of EGSA-certified technicians in the Northeast and a growing presence across the U.S. Through a combination of organic growth and strategic acquisitions, GenServe is rapidly expanding its national footprint as a one-stop shop for generator solutions.

Job Description:

Responsible for providing Professional Technical Services for Genserve Inc. customers including technical site analysis to resolve customer issues and to perform remedial maintenance & repair duties on various make and models of UPS Systems from 1 -1000 kVA. Systems will include a complete range of single-phase, 3-phase UPS Systems, Switch Gear, Battery Plants, DC Plants, STS, PDU’s & Emergency Lighting Inverters and associated peripherals. Fundamental knowledge of electrical distribution systems, basic test and measurement equipment, fundamental knowledge of electrical code and IEEE requirements, and in-depth knowledge of electronic principles is required. A high level of customer service skills is required as well as the ability to travel regionally. On an “as needed” basis.

Essential Responsibilities:

• Perform Startup/Commissioning on UPS/Critical Power equipment across various product lines both single module and multi- module systems.
• Perform Preventive Maintenance on various makes and models of single module and multi-module systems.
• Perform Unscheduled Maintenance and repairs on various makes and models of UPS/Critical Power Systems on single module and multi-module systems up to 1000 kVA.
• Perform basic Power Audits of customer’s distribution systems.
• Document all required information for each site visit performed on the UPS/Critical Power Systems listed in the Job Description as well as DC/Battery Plants.
• Work with other team members to complete custom and large installation projects.
• Be prepared to always respond promptly and professionally to emergency calls including holidays and weekends.
• Work with the OEMs for UPS/Critical Power Systems Software upgrades and other OEM required repairs.
• Stay current in all aspects of revisions, updates, and new additions to UPS/Critical Power Systems of different make and models.
• Perform site visits, technical evaluations, complete Critical Action Reports, Status Reports and Field Service Reports.
• Assist in Warranty Contract Sales as required.
• Maintain integrity of site information and report description to the UPS Supervisor & UPS Service Manager.
• Train other Field Service Engineers on product knowledge when required
• Properly document, label, and return all defective parts utilized in the repair of UPS System equipment to the designated disposal/repair location.
• Educate Genserve Inc. Power Inc. customers on basic operation of their equipment. Inform customers of issues which they may have experienced with their equipment in a way which is beneficial to the customer as well as Genserve Inc. Power Inc.
• Perform other duties as assigned and attend customer meetings at the UPS Service Directors request.