Field Operations Coordinator - Chinese Speaker

Job Description:

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money— we're here to move our global customers forward.
We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.
The team in Israel pushes forward and aims for the stars, an energy that has defined us since our early startup days. We hire people who are passionate about building meaningful products and making a real impact on people's lives. We invest in promoting our employees' careers by providing opportunities, challenges, and a great flexible work environment.

About The Role:

We are looking for a highly motivated and organized Field Operations Coordinator to join our growing Israel team. In this role, you will be the operational backbone of our field activity - connecting employers, sales teams, and field representatives to ensure a smooth and efficient customer onboarding experience on the ground.

If you thrive in a fast-paced environment, enjoy coordinating between multiple stakeholders, and take pride in getting things done with precision and ownership - your place is with us!

You Will:

Receive and process order requests from employers and sales teams
Enter and manage data accurately in internal systems
Build and manage schedules for our field representatives
Coordinate meetings with customers
Provide ongoing support to field representatives and help resolve day-to-day operational challenges
Work closely with internal teams to ensure seamless execution across all markets
Hybrid work environment - both home and office

You Have:

• Excellent written and verbal communication skills in Hebrew, English, and Chinese - Mandatory
• Additional languages - Advantage
• Strong proficiency in MS Office and ability to quickly learn internal systems
• Highly organized with strong attention to detail
• A proactive, ownership-driven mindset - someone who takes initiative and finds solutions
• Ability to multitask and prioritize in a fast-paced, dynamic environment
• Experience working with multiple stakeholders across different teams
• Experience in the Payments and Banking industry - Advantage

Our Connected Work Culture: Driving Innovation, Together

At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. Our work setup offers 3 days in the office and 2 days remote - for most roles. Managers also have the flexibility to set higher expectations based on their team's specific needs. Of course, if you miss us, you can come to the office every day.

Our connected work culture is vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most.

Remitly is an E-Verify Employer

At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations.

#Remitly-Israel

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.