Field Engineer - Commercial Vehicle Aftersales

Key Responsibilities

• Provide on-site technical support, troubleshooting, and diagnostics for BYD commercial electric vehicles.

• Support service centres and customers in resolving complex technical issues efficiently.

• Liaise with BYD HQ engineering and technical teams on product issues, root cause analysis, and solutions.

• Work closely with LTA, Public Transport Operators (PTOs), and fleet customers to support operational and technical requirements.

• Conduct vehicle inspections, fault analysis, and recommend corrective actions.

• Assist in commissioning, testing, and handover of new vehicles.

• Deliver technical training and guidance to service teams, dealers, and customers.

• Monitor vehicle performance and provide feedback for product improvement.

• Ensure accurate and timely documentation of technical cases, service reports, and maintenance records.

• Support warranty claims assessment and technical validation.

• Ensure compliance with safety standards and company procedures.

Requirements

• Diploma or Degree in Mechanical, Electrical, Automotive Engineering, or related field.

• Minimum 2–5 years of experience in automotive aftersales, field service, or technical support.

• Experience with commercial vehicles, EV systems, or heavy vehicles is preferred.

• Strong troubleshooting, analytical and diagnostic skills.

• Good communication and stakeholder management skills.

• Proficiency in English and Chinese is preferred to liaise with English and Chinese speaking stakeholders.

• Proficient in Microsoft Office applications (PowerPoint, Excel).

• Hands-on, independent, and willing to travel for on-site support.