Field Application Engineer
ASUS · Markham, Canada ·
- Category
- Solutions engineering
- Experience
- 3+ years
Field Application Engineer at ASUS providing customer-facing pre- and post-sales technical support for ICT products (IT hardware, Ethernet extenders, wireless, education software). Day to day: product demos with sales, training partners and end users, solution recommendations, troubleshooting network issues, RMA intake, and CRM case logging.
工作說明
Field Application Engineer (FAE) provides customer facing, telephone and email pre-sales and post-sales
technical support, recommends products and solutions, and trains partners, VARs and end
users on ICT solutions including: IT Hardware, Ethernet Extenders, Wireless products & education
software solutions.
RESPONSIBILITIES:
• Assist Regional Sales team by conducting ICT product introduction and communicating ICT
solution value proposition to prospective customers.
• Establish training materials, agenda and conduct technical training for clients.
• Analyze specs provided by customers and suggest products that conform to those specs.
• Assist customers in their ICT solution design and recommend appropriate ASUS ICT product
& solutions products.
• Assist distributors & end used with cross-referencing third-party products to ASUS ICT
product & solution products.
• Maintain knowledge of industry trends and customer needs and communicate information
to appropriate internal stakeholders.
• Accompany with sales team to customers’ sites for meetings and issues follow-ups
• Respond to customer phone calls and/or emails regarding issues related to ASUS ICT
Product & solution products.
• Handle initial RMA inquiry and determine whether returns are necessary.
• Research, diagnose, troubleshoot, identify, and resolve customer’s network issues related
to ASUS ICT product & solution products, if necessary, provide onsite tech support to key
customers.
• Independently conduct client follow-ups and issues follow-ups.
• Attend trade shows and industry events as needed.
• Log all support cases into the company CRM.
• Perform other work-related duties as assigned
需求條件
QUALIFICATION REQUIREMENTS:
• Bachelor of Science degree in Computer Science or Engineering.
• 3 years of customer facing experience
• Knowledge and understanding of the IT hardware solutions such as: Windows Autopilot
Registration Service, DFCi, Windows Auto pilot, SCCM package ,Absolute Persistence 2.0 in
UEFI ,Image and BIOS customization & Different ICT solutions .
• Candidate must be well organized, self-motivated, and capable of seeing projects through to
completion.
• High level of accountability and planning capabilities, communicates with transparency and
integrity.
• Strong written and verbal communication skills are required.
• Must be able to demonstrate professional presentation skills on complex topics to both
technical and non-technical audiences.
• Proficient with CRM, & MS Office Suite (Word, Excel, PowerPoint).
• Experience in vertical markets such as Education, SMB, Enterprise & governments
ESSENTIAL JOB FUNCTIONS:
• Must have a valid driver’s license and be able to travel
• Must be able to travel overnight
• Must be able to sit for 4 hours at a time
• Must be able to stand for extended periods of time
• Comply with company attendance and dress code policies and guidelines
Application:
We thank all applicants for their interests, but only selected candidates will be contacted for an
interview.
ASUS is compliant with the Accessibility for Ontarians with Disabilities Act, 2005, and recognizes its
obligation to provide accommodation in the job application process to persons with disabilities on
request, up to the point of undue hardship. Requests for accommodation should be directed to
Human Resources.