Fiber Installation Technician

About All Points Broadband

All Points Broadband is a fast-growing fiber internet provider on a mission to close the digital divide. We build and operate fiber networks that bring reliable, high-speed internet to underserved communities across Virginia and beyond, giving residents and businesses the connectivity they need to thrive.

We're a close-knit, fast-moving team headquartered in Richmond, VA. Everyone here has real ownership over their work and a direct hand in our growth. If you want a job where you can learn fast, take on real responsibility, and see the impact of your work in the communities we serve, you'll fit right in here.

The Role:

Join the team keeping our communities connected. All Points Broadband is looking for a Fiber Installation Technician for our Fiber Construction & Engineering Splicing Team. You'll install, test, and repair equipment at customer homes, and troubleshoot issues all the way back to the active fiber area cabinets. If you thrive in a fast-paced environment and take pride in great customer service, we want to hear from you.

What You’ll Do:

• Install and repair fiber internet and voice services in customer homes, from first connection to final signal check
• Run and maintain wiring at the customers home, including pre-connectorized fiber and ethernet jumpers.
• Test signal quality and troubleshoot issues using company-provided tools and training
• Use hand tools and power equipment to install and repair fiber lines, premise wiring, and equipment
• Walk customers through their service, answer questions clearly, and spot chances to recommend products that fit their needs
• Team up with call center staff and leadership to solve installation and repair problems fast
• Handle material logistics: load and unload trucks, track inventory, and keep systems updated
• Drive a company vehicle and train on safe lift truck and forklift operation
• Help train new team members as needed

Physical Requirements:

• Able to lift and carry loads up to 75 pounds, including a ladder
• Meets the 285-pound equipment weight limit
• Able to pass a DOT physical
• Comfortable working in attics, crawlspaces, and other tight spaces, kneeling or standing for extended periods
• Able to work outdoors in all weather conditions
• Able to climb poles and ladders after company-provided training, using safety equipment (belt, strap, hard hat, and other gear as needed)
• Able to distinguish fiber and wire colors for correct identification

Skills & Experience:

• High school diploma or equivalent required
• Mechanical aptitude and comfort with basic hand tools
• Strong attention to detail and able to juggle multiple priorities in a fast-paced environment
• Proficient with MS Office and other job-related technology
• Valid driver's license with a clean driving record

Nice to Have:

• Experience with FTTx construction, installation, and repair
• Understanding of telecom network topology and customer connectivity
• Hands-on experience with telecom networks, including OSP and ISP elements
• Familiarity with OSHA and other safety regulations

Schedule & Travel:

• Available for rotating on-call emergency coverage
• Open to overtime based on business needs
• Willing to travel locally to support other areas