F&B Host

Host – Clifftop

Job Summary
Be the warm welcome that starts every memorable dining experience at Clifftop, Anakeesta’s signature mountaintop restaurant. As a Host, you’ll greet guests with genuine hospitality, manage seating and waitlists, and ensure smooth communication across the dining room. Your friendly, organized, and calm presence will help set the tone for exceptional service high above the Smokies.

Your Responsibilities

• Greet guests with a warm, inviting attitude upon arrival

• Seat guests according to the established rotation system to support smooth service flow

• Present menus and provide helpful information about Clifftop’s offerings

• Manage waitlists, call-ahead seating, and guest paging systems

• Perform opening, shift-change, and closing duties efficiently

• Follow all alcohol awareness and safety procedures

• Keep the host stand clean, stocked, and organized; maintain clean menus

• Clean, sanitize, restock, and store host-area items according to company standards

• Clearly communicate guest needs to servers, bartenders, and managers

• Address guest concerns calmly and promptly, involving management when appropriate

• Assist the team during busy periods and support overall restaurant operations

• Notify staff of large party arrivals and special requests

• Attend all required food & beverage training sessions

• Accurately handle POS and cash transactions

• Maintain to-go order lists and paging programs; prepare and deliver to-go orders

• Perform additional duties as assigned to support Clifftop operations