Express Service Technician

Reporting To: Service Manager

FLSA Code: Non Exempt

Position: Requires clocking in and out including breaks

Position Description: The full time Express Service Technician is responsible for the successful tire, battery, and oil services to customer vehicles following all accepted automotive standards, processes and procedures. This position interacts daily with customers, technicians, Service Advisor, and Service Manager.

Areas of Emphasis:

• Exemplify the Thomas Automotive Core Values: Positive, Trustworthy, Motivation, Compassion, and Dedication
• Understand the Thomas Core Focus of “Bringing Integrity to the Automotive Industry” and “Building Trust and Confidence through Exceptional Service”
• Learn, Understand, and incorporate the Thomas philosophy of doing business into all daily activities related to customer and coworker relationship management
• Be a great team member
• Successfully Maintain the following accountabilities
• Greet all customers in drive
• Offer relevant services
• Close all open Ros daily
• Communicate ASRs/information promptly
• Manage service sales process
• Keep OEM training current

Responsibilities and Duties:

• Greet every customer, every day
• Maintain high ethical standards when dealing with customers, coworkers, vendors.
• Put safety first. Must adhere to all safety policies, procedures, and personal protective equipment requirements and standards
• Demonstrate a superior understanding of brand vehicles, pre-owned vehicles and related financial products in order to provide an excellent retail and service experience to Thomas customers
• Establish and meet individual service goals
• Perform tire, battery, and oil services to customer vehicles following all accepted automotive standards, processes, and procedures
• Participates actively with team servicing of every customer vehicle to ensure fast, expert service
• Performs Multi Point Inspection (MPI) visual inspections and communicate with Service Manager and/or customer service adviser within 10 minutes Recommends services based on findings from thorough inspection
• Perform oil changes in a fast-paced environment.
• Inspects fluid levels
• Executes fluid flushes
• Checks tires and tire air pressure; replaces tires as needed
• Performs wheel alignment
• Completes pre-delivery inspection on new cars
• Replaces oil and air filters
• Sells lubrication, safety inspection, and other related services
• Checks tire pressure and adds air if needed. Lubricates moving parts with specified lubricants
• Communicates with parts department to obtain needed parts
• Reports machinery defects or malfunctions to supervisor
• Documents all work performed on the repair order. Reports any safety issues immediately to management
• Provides excellent customer service
• Promotes teamwork to deliver times and accurate customer care during all operating hours
• Demonstrates a sense of responsive urgency to every customer no matter what service is required
• Uses the Quality Service Evaluation (QSE) form to understand customer service adviser's and customer service manager's instructions
• Fulfills the customer's needs the first time, every time
• Communicates with Service Manager, Service Adviser, and other Technicians to meet Thomas Automotive time standards and to exceed customer requirements.
• Adheres to Thomas Automotive Family Dress Code standards
• Protects customer's vehicle from debris with floor mats, seat/steering wheel covers and, if necessary, fender covers
• Maintains back shop cleanliness and equipment calibration to Thomas Automotive Family standards
• Performs miscellaneous duties as assigned
• Maintain a safe and clean workspace, as well as ensuring the entire facility is orderly, clean and free of hazards