Express Car Wash Team Member

Join Our Growing Team!

West Coast Convenience is the parent company of Loop Neighborhood Market, Poppy Market, and other gas brands. Headquartered in Union City, CA, we operate a growing network of convenience stores, fuel stations, and car washes across California. Founded in 1978, the company also develops real estate and owns and operates its locations.

West Coast Convenience continues to expand and seeks customer-focused individuals who want to make an impact. We are committed to delivering high-quality, better-for-you products, and an exceptional store experience, guided by our core values: People, Teamwork, Communication, Training, Results Matter, Fun, Customer-Centered, and Safety.

If you enjoy a fast-paced environment and are driven by service, innovation, and teamwork, we invite you to join us in redefining convenience for our customers every day.

Position Summary:

The Express Car Team Member is responsible for providing exceptional service, ensuring a positive experience for all customers. This includes assisting customers in selecting the right wash package, offering additional services through effective upselling techniques, and ensuring a clean and welcoming environment. The associate is expected to maintain a professional, friendly demeanor while addressing any customer inquiries and needs promptly.

In addition to customer service, the associate plays a vital role in maintaining and operating the car wash. This includes performing routine cleaning and maintenance of the wash equipment, monitoring the car wash system for any issues, and troubleshooting minor malfunctions in the automatic car wash system. Strong communication skills and a basic understanding of car wash operations and equipment are essential for success in this role. The position requires a detail-oriented, proactive individual who is dedicated to maintaining the cleanliness and smooth operation of the car wash while delivering top-tier customer service. We will provide all necessary training to get you up to speed in this role, so if these duties excite you, apply as soon as possible!

We expect all our staff to embody our Core Values: People, Teamwork, Communication, Training, Results Matter, Fun, Customer Centered and Safety. We all win as one. Living our brand is a critical component of all our roles.

Below is a general outline of some of the roles and responsibilities expected of our Express Car Team Members (this list is not all inclusive):

Primary Responsibilities:

• Provide outstanding customer service by greeting customers, assisting with wash package selections, and addressing inquiries in a friendly and professional manner.
• Upsell and signup customers for additional services and products including car wash subscriptions, premium wash upgrades, and car care items.
• Maintain cleanliness and organization of the car wash tunnel and outside areas, ensuring all equipment, customer areas, and restrooms are tidy and operational.
• Monitor the operation of the automatic car wash system, performing basic troubleshooting and identifying potential malfunctions or issues.
• Perform routine maintenance on car wash equipment, such as checking fluid levels and cleaning components, to ensure optimal performance and efficiency.
• Resolve customer concerns or issues in a timely manner, escalating more complex problems to management when necessary.
• Adhere to safety protocols and company policies to ensure a safe environment for both customers and team members.
• Additional duties as required by the Team Leader to support store operations