Expert Professional Services Engineer - Networks
Boardroom Appointments · Johannesburg, South Africa ·
- Seniority
- Lead
- Category
- Solutions engineering
Expert Professional Services Engineer - Networks
QUALIFICATIONS:
Essential:
- National High School Senior Certificate (or equivalent)
- Graduate or qualified by experience
- Cisco CCIE
Desirable:
- MikroTik MTCINE
- Huawei HCIE
- Fortinet NSE 7/8
ROLE RESPONSIBILITIES:
- Architecting and designing network infrastructure and connectivity solutions across multiple technologies and vendors
- Technical implementation and delivery of network infrastructure and connectivity projects in a lead capacity
- Technically lead pre-sales and projects engagements around network infrastructure opportunities
- Documentation of solutions (e.g. architecture, configuration and setup, low-level design documentation)
- Working within a project management delivery methodology in a lead technical role
- Provide effective knowledge transfer and upskilling to relevant customer personnel to ensure an appropriate level of future self-sufficiency
- Play a lead role in transition of completed projects to the managed services support teams
- Perform project-related duties with regards to new and changing infrastructure deployments as required
- Act as an escalation point for managed service support team on very complex technical incidents for assistance and consultation
- Completing customer change requests, including impact and risk analysis, implementing out of hours where required as part of projects
- Provide technical consultancy to all other areas of the business to ensure the integrity, performance, and support of new opportunities
- Work closely with the solutions area of the business regarding developing new services and proposals
- Attend technical workshops with customers to clearly determine business and technical goals, needs, and requirements