Experienced Service Delivery Manager – AI Products (REF5731U)

Job Description

This position is filled in the AI & Data Products BU, Business Area AI & Data, in the Digital Solutions portfolio, of T-Systems. Its focus is on the global AI product business for external and internal customers.

Responsibilities

• Manage contract fulfilment
• Take care of invoicing and controlling-heavy activities
• Support in pre-sales activities, TSI Force (Salesforce) and Contract Lifecycle Management
• Monitoring and reporting of SLA compliance
• Steering of resource demand management process
• Responsible for the cost control incl. forecast and involvment in optimization proposals
• Contract Implementation and Delivery Contribution
• Project Plan Structure Management (PSP and WBS Structure)
• Preparation of Invoicing activities, Cost and Controlling awareness
• Orchestrate and manage all stakeholders in Nearshore and Offshore locations to ensure effective delivery of services
• Work close with development and/or operational counterparts to ensure high quality

Qualifications

• Experience with customer facing management activities (sales, product management, deal management, claim management, etc.)
• Knowledge of ITIL and Agile concepts and process management
• Experience with ServiceNow and SalesForce Tools
• Fluent English knowledge (C1)
• Understanding of legal terminology
• Experience working in multicultural and international environments
• At least 5+ years of hand on experience as a Service Delivery Manager
• Experience with SAP/SPPM

Advantages

• Experience in TSI/DT procurement, operations & finance processes
• Experience with Confluence
• TÜV SDM qualification
• AI and LLM experience
• Process Flexibility
• ITIL qualification
• Experience with Service Desk and/or building and maintaning 1st-2nd level support
• German language knowledge

Required Soft Skills

• Very good communication and coordination skills
• Highly motivated personality and ability to push things forward
• “Can do”/”get things done” attitude, self-driven
• High stress tolerance
• Team player

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.